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"The staff were attentive, polite and accommodating. When I had a problem with my credit card in Canada, they ensured I could call them without incurring any long distance charges when the collect call was not working. The restaurants were great to eat at and we really enjoyed a massage at the spa after many days of hiking. One suggestion is that you become a Marriott member to get free internet as rooms booked through Expedia often don't include complementary access. Again another example of the great service, when I realised the Internet was not free, they arranged to get me signed up as a member and then reversed out the changes. Many hotels I have stayed at need to spend some time here to understand what great customer service looks like. Needless to say, the rooms were very clean, very comfortable and the overall environment was great. They represented real value for money and I will be sure to stay here when we return again."

"Great place to stay"

"loved the plants in the courtyard and the location was incredible."

"Excellent staff super helpful, super friendly, very knowledgeable of the area. "

"The staff is súper nice. They helped us get súper safe transportation. "

"Beautiful property. Loved the park across the street; a little far to walk to restaurants"

"Superb hotel! They had the kindest, most welcoming hotel staff I have ever encountered. We were warmly greeted with a welcome tea, and the lady at the front told us about the property and showed us around. There were two hot tubs, a cold plunge, and a steam room. The massage was great. Breakfast was included and had fresh fruit, eggs, little breads, juice, coffee. We also did a trail around the property and saw horses and a waterfall. The room was clean and cozy. Before our stay, the hotel helped us get a driver who picked us up from Quito and spent half a day showing us Cotopaxi and dropped us off at this hotel. Wish we had stayed another night here. "

"Excelentemente ubicado. Muy bueno el desayuno buffet."

"Excellent service, accomodations and location. "