6/10 Okay
Plamen
Traveled with group
31 January 2025
Liked: Cleanliness, amenities, property conditions & facilities
The property and facilities were well-maintained, and cleaning was good, though unpredictable and not aligned with agreed times. Food and beverage selection was good, but breakfast variety could be improved. Some policies were inconvenient—our group of four could only get one drink per person, making it difficult when taking turns at the bar.
Service fell short of 5-star expectations. We waited over an hour for drinks and food, though after raising concerns with the restaurant manager, our orders were expedited—yet other guests continued to experience delays.
The resort’s host concept for planning dinners and activities had potential but lacked efficiency. We often received our schedules late in the afternoon, limiting our ability to plan our own vacation.
Despite requesting a meeting with the general manager multiple times, he did not meet us, making guests feel unimportant. However, the food and beverage manager did address our concerns. Still, we observed other guests facing similar issues.
Most bar staff were excellent, especially Ananya and a bar supervisor.
Plamen
Stayed 10 nights in Jan 2025
