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Mercure Grand Hotel Alfa Luxembourg

4.0 star property
Hotel in Luxembourg City with airport shuttle service and a 24-hour front desk

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Grand Hotel Alfa Luxembourg

Front of property
Front of property - evening/night
Bar (on property)
Lobby
Lobby

Reviews

7.6 out of 10

Good

Popular amenities

  • Free airport shuttle
    Free airport shuttle
  • 24/7 front desk
    24/7 front desk
  • Bar
    Bar
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Pet friendly
    Pet friendly

Room options

Similar properties

Room

INNSiDE by Meliá Luxembourg

Pet friendly
Free WiFi
Restaurant
Air conditioning
9.2 out of 10, Wonderful, (244)
The price is SAR 551
SAR 564 total
includes taxes & fees
1 Dec - 2 Dec
INNSiDE by Meliá Luxembourg

About the neighborhood

Map
16, Place de la gare, Luxembourg City, 1616

What's nearby

  • Notre-Dame Cathedral - 18 min walk - 1.5 km
  • Luxembourg City Hall - 19 min walk - 1.6 km
  • Grand Ducal Palace - 20 min walk - 1.7 km
  • Place Guillaume II - 20 min walk - 1.7 km
  • Place d'Armes - 3 min drive - 2.8 km

Getting around

  • Luxembourg Station - 4 min walk
  • Gare Centrale Tram Stop - 4 min walk
  • Findel International Airport (LUX) - 20 min drive

Restaurants

  • ‪Golden Bean Gare Sàrl - ‬3 min walk
  • ‪Le Quai Steffen - ‬4 min walk
  • ‪Vapiano - ‬3 min walk
  • ‪Mad About Peru (Luxembourg-Ville) - ‬5 min walk
  • ‪Ramen - ‬6 min walk

About this property

Mercure Grand Hotel Alfa Luxembourg

Upscale hotel in the city center
Take advantage of a free roundtrip airport shuttle, dry cleaning/laundry services, and a bar at Mercure Grand Hotel Alfa Luxembourg. The on-site Regional cuisine brasserie, Alfa Brasserie, offers breakfast, lunch, dinner, and kids' meals. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), express check-in, and meeting rooms
  • A front-desk safe, multilingual staff, and free newspapers
  • An elevator, luggage storage, and a computer station
Room features
All 141 rooms offer comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with hair dryers
  • TVs with satellite channels
  • Coffee/tea makers, desks, and phones

Languages

Dutch, English, French, German, Portuguese, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle

Food and drink

  • Breakfast available for a fee: EUR 20 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Alfa Brasserie
  • Alfa Bar

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • No housekeeping

Business services

  • Business center
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 1 PM
Express check-in available

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 15 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 80 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 20 per person
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 80 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and debit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Alfa Mercure
Hotel Mercure Alfa
Luxembourg Grand Hotel
Mercure Alfa
Mercure Grand Alfa Luxembourg
Mercure Grand Hotel Alfa Luxembourg
Mercure Hotel Alfa
Mercure Luxembourg Grand Hotel Alfa
Mercure Grand Hotel Alfa Luxembourg Luxembourg City
Mercure Luxembourg City
Mercure Grand Hotel Alfa
Mercure Grand Alfa
Mercure Grand Hotel Alfa Luxembourg City
Mercure Grand Alfa Luxembourg
Mercure Grand Hotel Alfa Luxembourg Hotel
Mercure Grand Hotel Alfa Luxembourg Luxembourg City
Mercure Grand Hotel Alfa Luxembourg Hotel Luxembourg City

Frequently asked questions

Is Mercure Grand Hotel Alfa Luxembourg pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 20 per pet, per night. Service animals are exempt from fees.

What time is check-in at Mercure Grand Hotel Alfa Luxembourg?

Check-in begins at 1 PM.

What time is check-out at Mercure Grand Hotel Alfa Luxembourg?

Check-out is at noon.

Does Mercure Grand Hotel Alfa Luxembourg provide a shuttle to the airport?

Yes, there's a free airport shuttle.

Where is Mercure Grand Hotel Alfa Luxembourg located?

Located in the heart of Luxembourg City, this hotel is within a 10-minute walk of Post and Telecommunication Museum, den Atelier, and Sacre Coeur Church. Place des Martyrs and Am Tunnel are also within 15 minutes. Gare Centrale Tram Stop and Luxembourg Station are within a 5-minute walk.

Mercure Grand Hotel Alfa Luxembourg Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 101 out of 430 reviews" "
Rating 8 - Good. 191 out of 430 reviews" "
Rating 6 - Okay. 95 out of 430 reviews" "
Rating 4 - Poor. 30 out of 430 reviews" "
Rating 2 - Terrible. 13 out of 430 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience both with the hotel n expedia
We arrived at the hotel at about 9 pm and the hotel was closed. My boyfriend was in luxemburg at some friend house and pass by the day before our arrival at hotel to confirm and everything was good. However when we got there it was closed. Also the mercure sign had been taken off so we could not even found it. There was one around. Finally some builder inside likely saw us and he told us to go to another hotel of the same company arcon. No expedia or the hotel told us about this. Expedia didn’t even know about this. Expedia had to talk for more than an hour with the new hotel to agree what to do. We already paid the room online and we didn’t want to pay again! Eventually we got a room for no surcharge at 11.30pm. terrible experience and very disorganize companies.

6/10 Okay

Verified traveler

This hotel is closed. Both the hotel company and Hotels.com were incredibly accommodating in finding a new hotel.

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was locked and dark when we arrived. We had no prior warning. A sign on the door directed us to a nearby travel office which was also locked and dark. We got a room elsewhere. Applied for refund with Hotels.com.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed with the hotel. Very clean, staff were excellent. Great location across from the station

6/10 Okay

gyj, IL 60202

Liked: Staff & service
Disliked: Cleanliness
Interesting hotel
Close to bus/train station Walking distance to major attractions of the city. Even though they offer free pickup/drop off at from/to the airport, you have to reserve it a day prior to arrival and a day prior to departure ( which is not stated on your listing)

6/10 Okay

Aditya

Liked: Cleanliness, property conditions & facilities, room comfort
The best hotel near The Luxembourg Central Station
The receptionist was friendly, the room was comfy. The only downside was the restaurant didn't properly respond to my room service and I have to called again after an hour because my order didn't come.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for a winter overnight. Great food.
It was ok. Not great. The lobby is cold and right on the place de la gare. The check-in was fast and friendly. My room was next to the elevator but I didn't ask to change it. Still, you don't usually put a single woman traveler next to the elevator and stairwell. The highlight was dinner in the restaurant. Excellent choices, prices and service. Very cheerful and pleasant.

4/10 Poor

DS, London

Disliked: Cleanliness, property conditions & facilities
Have seen better days...
The hotel sits opposite the train station, which is great to those arriving by train. We had a car and had to pay for parking, which is not ideal but is ok. The room's carpet was disgusting, all stained, smelling like cigarettes. There wasn't hot water in the room on the night we arrived.

4/10 Poor

Mani

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy and dated hotel.
Very dated and noisy rooms. Dirty interior and needed a total refurb. Staff were ok not very inviting or helpful. I would not recommend

6/10 Okay

jamie

3 star at best
Good location opposite the train station, although the area is typically seedy. Quick efficient check in. My room facing the street was in dire need of a refresh. With no air-conditioning the room was in uncomfortably hot, even in October. The advertised airport shuttle was not available either to or from the airport! Breakfast was good.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location opposite the train station. The room was spacious and comfortable Staff were great and provided a room upon arrival, earlier than usual check in

4/10 Poor

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Dated hotel, needs refurbishment!
The hotel is very dated, carpet stained badly, bedside table missing! No balcony rooms available, for 'security reasons'...

6/10 Okay

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Poor aircoditioning
In general a nice hotel - our room was large with very modern furnishings, well equiped. The hotel was in a good location - opposite the central rail and bus stations, However our aurconditioning was not working well and we coukd niot open our balcony door. Recetion staff were slow to respond and after many follow uo calls told us the air conditioning was working but set higher than perhaps we liked. We insisted on having the balcony door opened which they eventually did. It was now cooler in the room but very noisy. So two poor nights - spoilt the stay completely.

8/10 Good

Jenny, Hertfordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central hotel
Reception very helpful, situated opposite main line station, 10 minute walk from centre where most of the restaurants/bars are. A walk to the Grund is a must. Do not take a taxi from the airport (45 euros for a 4 mile trip) take the 16 bus (2 euros, free on Sundays) stops out side station.

8/10 Good

Ian, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great if you are travelling by train
A nice hotel across the road from the train station so in a great position if you are travelling by train. However, we travelled by car and although there was a car park right next to the hotel it was a bit expensive so don't know if I'd recommend it for drivers. Be aware that the rate does not include brakfast but there are lots of restaurants offering breakfast (including the hotel restaurant). There are lots of things to do in the city and the hotel is a great base to explore from.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Very Nice hotel at a very nice location. Just opposite Luxembourg Central, Room is big, clean and nice.

10/10 Excellent

Todd, Boulder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Place to Stay
I stayed only one night. The hotel was great, staff were very helpful. The hotel is across the street from the train station. I flew Ryanair to Brussels and took shuttle to Luxembourg. Bus dropped me across the street from the hotel. The room was huge, although I did opt to go out for breakfast which I would recommend others do.

6/10 Okay

Niall

Liked: Cleanliness, staff & service, room comfort
Old hotel, rooms look well worn with many scuffs on the walls. No main light in the room. TV signal was like stepping back to 1980. Staff at reception are helpful. Overall, not worth the money paid.

6/10 Okay

Peter, Hong Kong

Liked: Property conditions & facilities, room comfort
Only ONE bottle of greeting water for family stay
I asked the hotel customer service man at the counter in the morning before we went out "Would it be nice for each of us (Adult only) to have a welcome bottle of water?" The man looked at me with his stern face and bold grey eyes :"NO". "So we have to share the bottle of water?" ==> "Yes!" ==> "That's fine, OK." ==> "I never come to this hotel again" instinctively popping up to my mind.

8/10 Good

Jennifer, Birmingham

Liked: Cleanliness, staff & service
OK hotel, very close to train station
Functional hotel, a little dated, but incredibly close to the train station and a short walk from the centre so very convenient. Friendly staff, check-in and check-out very efficient. No tea and coffee making facilities in the room but has a fridge and free wifi.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Europe by train
We would recommend staying at this hotel. The staff were polite and helpful. It is in a great location as it is right opposite the rail and bus station.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Luxembourg Gare Central, and the staff are willing to tell you the key points in visiting Luxembourg City.

6/10 Okay

Nicole, Portland, OR, USA

Disliked: Cleanliness, property conditions & facilities
The room appeared very old and dirty. The carpet had bleach stains and the look of the room made me worry about bed bugs. I wore socks or shoes the entire time because I didn't want to walk on the carpet. I didn't feel safe walking outside alone, the neighborhood wasn't very nice.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Luxembourg tip
I Stayed at the Mercure for 1 night on a solo getaway. I had a large exec' room which was very spacious. Furnishings and carpet were a little tired but the room was comfortable and very clean. The exec' room also included a safe, mini bar, wifi access, bath robe/slippers & complementary toiletries. Staff at the hotel were very helpful and polite. The free airport shuttle was a bonus too.