Find Resorts & Hotels with Spas in Luwuk

"The rooms were clean and the bed were very comfortable. But customer service in the other hand could use some improvement. We booked and paid for 3 sea view rooms for new years celebration but the views from our rooms were mostly pool view instead of sea view. There weren’t any toiletries in the two rooms we stayed. We called the front desk several times to request toiletries, they promised to deliver it to the rooms but no one came. There were also some misinformation from the front desk...

"We love coming here each year but it seems to be going down in standards. Many rooms have air conditioning that does not work so we had to change until we got a good one. Bathrooms need better cleaning as well as pool. Some staff were great, some not so great. The food was quite good. Breakfast, view and pool great value for price. The lasagne they had in 2015 was amazing..bring back the old chef. Please put hand soap in rooms. I should not have to demand it after being told to use the pump...