Our room was clean , but wouldn't class it as a deluxe room which is what we booked, window in the bedroom had quite a big gap so had a breeze coming through thanks to storm Darragh, so had to block it with tissues,(didn't report this to staff ), but the breeze was noticeably, so the housekeeping staff would have noticed this, all the staff we came across were friendly and polite. Breakfast was hot and lovely. The hotel was about 10-15 min walk into Ludlow centre, it was very dark at night but felt quite safe.