Pretty run down, nowhere near a “resort”. If you are there during off season, lots of things not available, such as the breakfast buffet, etc. The family room that we booked was disgusting - very run down, mold on shower curtain, ants everywhere - no air con in main room - but they did move us to a nicer room, which was fine. Just don’t expect a lot. Staff named Ms. Noi was always helpful and polite. One day the Chef had to leave and there was no one there to cook lunch, so Noi made us chicken fried rice and French fries, which was the only thing she could cook. Not very close to town, and if the free shuttle is somewhere else (like picking someone up at the airport) you are out of luck.