2/10 Terrible
Tara
Traveled with family
27 January 2025
Disliked: Amenities
PLEASE NOTE: Marriott stay was great, it was EXPEDIA’S SERVICE THAT WAS TERRIBLE!! Cannot figure out how to leave a review for Expedia. I booked my hotel stay through Expedia. Not even a half hour later I realized I booked the wrong Marriott and the correct one was 10 minutes away. ) I called Expedia, said they can’t change it and to try Marriott. Called Marriott and they said they’re happy to change it but it has to be done through Expedia. I explained I already called them, so Marriott rep conferenced Expedia in and explained the change is possible and they were fine doing it. Expedia said no, that I booked a non-refundable hotel and under no circumstances would they change it. Absolutely ridiculous, terrible customer service, and under no circumstance will I ever use Expedia again!!
Tara
Stayed 1 night in Jan 2025