Very rude clerk, ugly attitude. He told us that “if you want better, don’t book online”! He said this when we asked any question. Our room was upstairs, I’d specifically asked for a room downstairs because of my husbands knees and back. We were told that all rooms downstairs were booked. I looked at the parking spaces several times, took pictures of the empty spaces up until 10:00, then again before
7:30 am. There were 4 cars parked in the back, and 4 cars
Parked in the front, including mine!
My husband had to stop twice going up the stairs carrying 2 overnight bags. Had he fallen, I would be sueing you. We’ve never been treated so badly at a hotel.