8/10 Good
Bonny
20 November 2024
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was really nice. The staff was all exceptional. We had a problem with the 4th floor where our rooms where smelling of smoke from the wood burning fire pizza oven on the 8th floor. The hallway and the rooms smelled of this smoke. We couldn't be moved due to hotel mostly full. The front desk did try to make it a better situation with providing a complementary breakfast for all four of us. When I got home my clothes in my suitcase even smelled of the smoke. You could tell it was a wood burning smoke smell like a fire pit. They did say at the front desk they where checking into it and would correct in the future. A few customers the week before had the same complaint. It could have been due to the damp weather outside just not sure on that though.
On a good note the pizza from that oven in the restaurant was wonderful.
Bonny
Stayed 1 night in Nov 2024