2/10 Terrible
mikael
12 March 2025
Disliked: Cleanliness, amenities, property conditions & facilities, communication
Do yourself a favor and run from this property as fast as you can. The apartment was not as described in the listing. There was black mold in one of the bathrooms. The kitchen was so poorly stocked it was difficult to use. The bed in the master bedroom was broken and only usable on one side. The dryer was broken and so loud it was impossible to use while you were in the apartment. The AC unit was so loud it was impossible to use and sleep at the same time. There was not much lighting in the apartment. Except for the kitchen lights. My wife and two boys were forced to leave the unit days earlier than we had planned or hoped as it was so unfit. We're still waiting for a proper response to our concerns from the host. Their ongoing response to us is "please give us more time to respond." What are they waiting for? As the refund policy ended before we checked in we basically lost a thousand dollars and received no refund. When we would ask for help, we would often get a message back from different people who wouldn't really have any idea what was going on. Have never had such a disappointing stay at a rental. Not the penthouse we hoped for.
mikael
Stayed 7 nights in Mar 2025