Imagine Expedia said you could checked in by 3:00pm for the room, I booked at 3:30pm. I got there like 3:35. And the front RUDE female staff told me to come back in an hour because their room isn’t ready yet. I asked her if she could make it a little quicker since I’m already there. She said “No, we’re short staffed”(With an attitude), I asked for a refund because they couldn't provide me a room for a posted check in our. She told me to contact expedia.
And I contacted expedia 3 times, all they said was they couldn’t contact the property or the was dropped.
Overall, The property sucks, The management is useless and the front counter staff is rude, not helpful.
P.S Not recommended for this place if you’re looking for a good customer service.