2/10 Terrible
Rouzan
Traveled with family
17 December 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The second I entered the hotel there was a damp and mildewy smell throughout. The hotel did not have an elevator, so I had to climb two sets of stairs with my luggage to get to the front lobby. The parking was behind the alleyway, so I did not feel safe after parking my car and walking back to the hotel. The 1st room I stayed in smelled like a sewer, so I asked to be moved. The 2nd room was very noisy between the pipes and the loud noise the AC unit made. The fire alarm above the bed kept beeping all night and there was some sort of drilling happening outside the hotel room at 2am in the morning. The furniture and walls were dirty and stained. I chose this property due to great reviews on Expedia, which I now feel were fake since I had the opportunity to see the property with my own eyes. The only reason I didn't leave was because I got in at 10:30pm and was there for the night. I will never stay at this property again. Please think twice before booking a room at the Brand Plaza Hotel. It's a total dump!!
Rouzan
Stayed 1 night in Dec 2024