4/10 Poor
Sarah
Traveled with family and small children
28 January 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First off the area is not appealing it looks like a ghetto place to stay from the outside .. the lobby doesn’t match the outside that’s for sure.. bottom floor smells like smoke when they enforce the no smoking rule. The receptionist was nice upon arrival. Got my key went to my room no problem. Later that day went to the store with my family and to get food came back we could not find our key. I walked up to the receptionist in the front and told him I need a copy he gave me one. Then he asked me how many people I had with me I told him my boyfriend and my two kids. He then told me he needs to charge me $10 because my reservation was only for one person but kids are free .. mind you I thought I booked for 4 people I was looking at the room since the night before and it was the same rate with or without added guests. (I understand it was my mistake) I gave him the $10 to avoid any issues when I went upstairs I started looking at rates because i swore I booked for 4 people because that’s what I seen the night before. Long story short he argues with me telling me rates change all the time and I need to pay for extra guest and I kept telling him it’s the same price whether I added guests or not .. he then called his manager and he told him to return the $10 to me and I could tell that really bothered him. So he told me that my boyfriend would not be allowed to get breakfast in the morning because I only booked for one person. I just thought it wasn’t right