6/10 Okay
Thomas P.
29 September 2024
Disliked: Cleanliness
Wish it matched the pictures and description
The Vrbo listing looked great, but the actual experience was disappointing. The house was outdated and needed significant repairs. There were broken tiles, doors that didn’t latch, two showers without hot water, and the fridge’s water and ice dispensers didn’t work. High-end appliances had been replaced with low-quality ones.
The listing showed a beautiful pavilion, rock features, and pathways, but none of these were accessible. The owner informed us on day one that all outdoor areas, except the pool, were owned by a nearby golf course—information that was not disclosed in the listing. The pool was full of debris, and we had to clean it ourselves. We were also told that heating the pool would cost $150 per day, though the listing claimed it was heated.
The property had undisclosed surveillance cameras, a violation of Vrbo policies. Worse, we discovered an ant infestation in three beds, as well as in the bathrooms and kitchen. Although someone tried to clean the ants, they returned by morning. Previous reviews also mentioned this issue.
We were given the wrong code to access the property, and no key for the front door, forcing us to use the garage as the only way in and out. Lastly, the dining room table featured a carving of a “naked woman,” which was awkward to explain to our grandkids.
Overall, the experience fell far short of expectations.
Thomas P.
Stayed 2 nights in Sep 2024