Coming down the hall, I was overwhelmed by the scent of grapefruit cleaner every time. When I walked into my room, my initial impression was not good. There's very little furniture--a bed, a plastic office chair small table already crowded with remote control, kettle, cups and fixings, a wall-mounted tv, and a few hangers. A fan but no aircon--pretty common in British hotels. No closet, no bedside tables, no drawers, no hair dryer, not even a luggage rack. Two painfully bright blue-white 'reading lights' shone from either side of the bed. For me, trying to read by them would cause an intense headache. When those lights are off and the others on, the room is a bit dim. It wasn't designed for women--there's a full-length mirror poorly lit, and the bathroom mirror's difficult to get close to for makeup, and no skirt hangers. My first floor room was almost exactly at eye-level to the top floor of the double-decker buses that went by directly outside. No business center in the hotel, either. But the bed was comfortable, the shower water hot, internet connection (extra 3 pounds daily) good, small but good breakfast available and included in some packages, staff very helpful and nice, location AMAZING, and my price, frankly, unbelievably good for a London hotel of this quality. It's right next to a nice pub, the DLR and the Tower Hill Underground, walking distance to Spitalfields Market, St. Pauls, Tower Bridge and much more.