2/10 Terrible
James L.
25 September 2024
Disliked: Cleanliness
Disappointing
Our stay at this VRBO apartment in London was extremely disappointing. The apartment's prime Carnaby location was the only redeeming quality, as the rest of the experience was an absolute nightmare.
Upon arrival, the keys were unavailable until our host was contacted, leaving us to wait patiently. Upon entering the apartment, we were greeted by an overpowering mildew stench that permeated the entire apartment. The bedsheets and towels were horribly musty, making it impossible to sleep. To make matters worse, despite the VRBO listing stating accommodations for four, the only option available for our children was an air mattress that refused to inflate. This meant that my two children had to move in alongside us in our double bed with the mildew sheets.
When I tried to contact the host to report the issues, I was met with complete silence. Despite repeated attempts to reach out, I never received a single response. It was clear that the host was entirely disinterested in addressing our concerns or providing any assistance.
I cannot emphasize enough how disappointing and frustrating this experience was. The host's complete lack of responsiveness was unacceptable. If you're considering staying in London, I strongly urge you to avoid this VRBO listing at all costs. We left our 5 day rental after one night, and our request for partial refund - or course - went unanswered.
James L.
Stayed 4 nights in Aug 2024