2/10 Terrible
Shaun, London
28 October 2020
Disliked: Cleanliness, staff & service
I stayed at this property for 12 nights. Within the 12 nights I did not receive room service once- not once. I had to ask for clean linen even though they said weekly cleaning.
The first room I was given had the lock broken and it took two nights to change my room...even though the hotel was practically empty. I was forced to leave my valuables in the unlocked room while I went to work.
Then, in the new room, the Aircon/ hearing unit was broken. I notified the concierge/ Porter and she said it would take a few days to be fixed as it was down I. The whole building. it never was fixed while I was there. What a miserable time I had here and will never recommend. NEVER.
Shaun
Stayed 11 nights in Oct 2020