The only slight downsides were a bit of flight path and traffic noise, and occasional creaky floorboards above. It was a comfortable, spacious room, and although the supplies of tea/coffee/etc. and toiletries were simple, we certainly had everything we needed for our stay. The staff couldn't have been more pleasant or helpful. The location is excellent: a short walk from Richmond station in one direction and from Richmond centre in the other, offering a huge choice of restaurants and pubs, plus bakeries, shops and a supermarket. We travelled by train/tube but the hotel also has a car park.