Good afternoon
I am writing to with reference to my booking of The New Dawn Hotel in Bayswater London, from Monday 31st January-4th February 2022.
Firstly this booking was for myself, my five year old daughter and my mother.
I have been trying to take my daughter to London from France for over the last two years but due to the pandemic this has not been possible.
I obviously went onto your website as I have done on many occasions and always been satisfied in choices made, until this occasion.
Firstly we arrived to the hotel around 8.30pm and was greeted (I use this term lightly) by a untrained receptionist, who told us to “wait” whilst she spoke on the telephone to her boss for guidance as to how to process us via your booking which was already booked by myself and paid in full.
After waiting for over thirty minutes (my five year old daughter who was extremely tired and hungry) we were shown into room 3 downstairs which was not of a high standard, no wardrobe or chest of drawers to place our clothes. Whilst in this room the receptionist received a call on the telephone from her boss to say that we had only booked one double and a single bed and this room had two doubles.
The receptionist then took us upstairs to a really small, extremely hot room, we then asked what time our breakfast was served (which we had paid for) and we were told that there was no breakfast and this was a mistake.
We were told that there were many restaurants nearby, which was no