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Mercure London Kensington

2.0 star property
Hotel with a 24-hour front desk, near Natural History Museum

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your current months are July, 2024 and August, 2024.
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August 2024

Photo gallery for Mercure London Kensington

Point of interest
Reviews
7.0

Good

Popular amenities

  • Breakfast available
    Breakfast availableBreakfast available
  • Room service
    Room serviceRoom service
  • Parking available
    Parking availableParking available
  • Housekeeping
    HousekeepingHousekeeping
  • Bar
    BarBar
  • Laundry
    LaundryLaundry

Explore the area

Map
1a Lexham Gardens, Kensington, London, England, W8 5JJ
  • Popular LocationNatural History Museum12 min walk
  • Popular LocationRoyal Albert Hall20 min walk
  • Popular LocationHyde Park3 min drive
  • AirportLondon (LHR-Heathrow)31 min drive

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

Terrific mattress, linens and nice big towels! Staff was very accommodating & friendly, especially helpful during such ...
Audrey
May 30, 2020

Room options

About the neighborhood

London

Mercure London Kensington is located in London City Centre, a neighborhood in London, and is near a metro station. Natural History Museum and Royal Albert Hall are cultural highlights, and some of the area's notable landmarks include Buckingham Palace and Piccadilly Circus. Check out an event or a game at Wembley Stadium, and consider making time for London Eye, a top attraction not to be missed.
Visit our London travel guideOpens in a new window

What's nearby

  • Natural History Museum - 12 min walk
  • Royal Albert Hall - 20 min walk
  • Hyde Park - 3 min drive
  • Buckingham Palace - 6 min drive
  • Big Ben - 8 min drive

Getting around

  • Earl's Court Station - 6 min walk
  • West Brompton Station - 14 min walk
  • London City Airport (LCY) - 57 min drive

Restaurants

  • ‪Masgouf - ‬3 min walk
  • ‪The Devonshire Arms - ‬4 min walk
  • ‪Prince of Teck - ‬5 min walk
  • ‪Earls Court Tavern - ‬5 min walk
  • ‪Executive Lounge Marriott - ‬2 min walk

About this property

Mercure London Kensington

Hotel near Natural History Museum
Located close to Royal Albert Hall and Hyde Park, Mercure London Kensington provides a terrace, a shopping mall on site, and a coffee shop/cafe. Free in-room WiFi is available to all guests, along with a garden and a library.
You'll also enjoy perks such as:
  • Full breakfast (surcharge), self parking (surcharge), and express check-out
  • A 24-hour front desk, a front-desk safe, and 2 meeting rooms
  • Luggage storage, coffee/tea in the lobby, and a TV in the lobby
Room features
All 82 rooms have comforts such as laptop-compatible safes and air conditioning, in addition to thoughtful touches like free WiFi and free newspapers.
Extra amenities include:
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Bathrooms with shower/tub combinations and free toiletries
  • TVs with cable channels
  • Communal kitchens, mini fridges, and highchairs

Languages

Arabic, Bulgarian, English, French, Italian, Portuguese, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge), Wired Internet (surcharge)

Parking and transportation

  • Self parking on site (GBP 39 per day)
  • Limited onsite parking
  • Offsite parking within 98 ft (GBP 39 per day)
  • Street parking available

Food and drink

  • Full breakfast available for a fee daily: GBP 10.00 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Designer stores
  • Private picnics
  • Shopping mall

Family friendly

  • Highchair
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting rooms - 2

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Elevator

More

  • Couples dining
  • Designated smoking areas
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • Cable channels
  • TV

Food and drink

  • Champagne service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge
  • Shared kitchen access

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 6:00 AM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 39
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 25.0 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 10.00 per person
  • Fee for wired internet in public areas: GBP 14.99 per 24-hour period (rates may vary)
  • Self parking fee: GBP 39 per day
  • Nearby parking fee: GBP 39 per day (98 ft away)
  • Early check-in fee: GBP 39 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mercure Hotel London Kensington
Mercure London Kensington
Mercure London Kensington England
Mercure London Kensington Hotel London
Mercure London Kensington Hotel
Mercure London Kensington Hotel
Mercure London Kensington London
Mercure London Kensington Hotel London

Frequently asked questions

Is Mercure London Kensington pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Mercure London Kensington?

Self parking is available for GBP 39 per day. Limited spots are available.

What time is check-in at Mercure London Kensington?

Check-in start time: 6:00 AM; Check-in end time: anytime. Early check-in is available for a fee of GBP 39 (subject to availability).

What time is check-out at Mercure London Kensington?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Mercure London Kensington located?

Located in London City Centre, this hotel is within 1 mi (2 km) of Natural History Museum, Royal Albert Hall, and Hyde Park. Buckingham Palace and Piccadilly Circus are also within 3 mi (5 km). Earl's Court Station is 6 minutes by foot and Gloucester Road Underground Station is 7 minutes.

Mercure London Kensington Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 91 out of 552 reviews" "
Rating 8 - Good. 217 out of 552 reviews" "
Rating 6 - Okay. 140 out of 552 reviews" "
Rating 4 - Poor. 77 out of 552 reviews" "
Rating 2 - Terrible. 27 out of 552 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Lisa

Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2021

4/10 Poor

Kayleigh

Disliked: Cleanliness, staff & service, property conditions & facilities
Not impressed at all.
It was a very average room considering we were upgraded to the “Executive room” I wonder what room we were going to be given originally. The bathroom was very basic. The bathroom was very cramped, with marks on the sink side where someone had left something to burn. The fridge was broken. There was also a big lump in the carpet (Clearly where it had been laid wrong) which my partner tripped on a couple of times. The bed was again average - not as comfy able as we expected and the bottom sheet kept coming undone just by us sitting on it. The lamps were not plugged in - we had to move furniture to sort this. Overall not impressed considering the money we paid. We expected a basic standard but I have had better premier inns and Holiday inns. Staff weren’t very welcoming and helpful. Won’t be staying again.
Stayed 2 nights in Jun 2021

8/10 Good

Brad

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2021

6/10 Okay

Priya

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The staff were efficient and helpful. Nice location
Stayed 2 nights in Feb 2021

8/10 Good

Andy

Business traveler
Liked: Staff & service
Disliked: Room comfort
Bed to soft
Stayed 1 night in Dec 2020

4/10 Poor

Jackalyn

Stayed 1 night in Nov 2020

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The property needs badly to be updated!
Stayed 3 nights in Aug 2020

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty. Tiny rooms you cannot even get a suitcase in to. Stained blankets on beds. Did not feel safe. Anyone could walk in unchallenged and access floors. Only one person allowed in one lift because it is so small and social distancing. Awful place. Leering workmen all smoking and drinking blocking doorways in as well.
Stayed 2 nights in Jul 2020

2/10 Terrible

Lee

Stayed 1 night in Jun 2020

10/10 Excellent

Audrey, New York

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Terrific mattress, linens and nice big towels! Staff was very accommodating & friendly, especially helpful during such a strange time. Will definitely stay here again. Good value for the money as well.
Stayed 1 night in May 2020

6/10 Okay

Louise

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Mar 2020

4/10 Poor

Dejan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great location and not so great hotel.
We checked in and were given a room 211 with one full size bed. Room was so small that I didn't have space to even open my luggage on the floor. Room view was a wall of the hospital and some business backyard. Chambermaid was up early and she was super loud in the hallway, that I really didn't like. Walls are pretty thin and insulation is poor so we could hear peolpe next door talking... Hotel is located in great area, it's a bit outdated and everything is super small in it including the bathroom. There's space for only one person and it's big enough just to turn around in it. Heating was not functional, and half of the plugs / lamps were not working. Chambermaid and another guy who works with her were seen in the hallway looking at her phone and chatting in either Spanish or some other language not even acknowledging guests presence. It was rainy for few days and I asked front desk if they have umbrellas for the guests; he told me to go across the street an buy it. Maybe my expectations were a bit higher because in Canada we get much better hotels and service, but I was not impressed by this stay...
Stayed 3 nights in Feb 2020

4/10 Poor

Sara

Disliked: Room comfort
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveler

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Staff & service
Ummh...
Ok for what it was
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveler

Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Business traveler
Disliked: Staff & service
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Nice location but the hotel needs an urgent renovation, our room was very, very small, it was challenging to walk in this tiny room. Also, I had a terrible experience with a receptionist at night who was very rude and made me feel harassed.
Stayed 4 nights in Sep 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shabby room 2 king beds took up all space. We had no need for an extra bed
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Traveled with family
Room was shabby .Nice coffee shop and friendly staff
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness
The location of this property was excellent and the check in girl was very polite and friendly. Our twin room was small and our 2 beds were basically pushed up together creating a double bed. Also, there was significant issues with our toilet flushing, we did call the front desk and they sent somebody to look at it, however we managed to get it flushing. It did the same thing again the next morning. We also had feedback from another friend staying at the hotel that they experienced the same thing with the toilet. The man at the front desk working late was very rude and seemed inconvenienced by our call. Location was great but the room was not worth the money.
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A poor overpriced hotel. Given weong room type twice. No breakfast even though it was paid for. Tiny room. So small it was unbelievable I was ripped off. Totally overpaid and staff didnt care.
Stayed 1 night in Jul 2019