2/10 Terrible
JOSEPH N.
17 August 2024
Disliked: Cleanliness
Terrible organization by host
Initially, we had booked a house with 5 bedrooms in a Thornton Heath. Upon arrival in England, we received an email, the day of, that the host had changed our location of stay, and instead sends another address outside of the desired location for which we will stay and this new house has 4 rooms instead. We try to contact the host by phone and she is unreachable. We end up going to the new sent location and the house is all dirty and hadn’t been cleaned up from the previous residents. All the beds still and the old dirty bedsheets and the bathrooms were dirty as well. Again we attempt to reach the host and still no answer. After multiple tries, the host finally communicates with us. The host says that the house that we had originally booked now has different people staying in it and they can’t leave. We ask the host to send a cleaner to clean. The cleaner then comes some hours later to organize the house. However, we still try to reach the host for more communication and all we get that the host is “in a meeting and will call later”, per the cleaner Sean. The host takes several days to get in contact with us, yet so many things were missing form the house. The host didn’t seem to comprehend the gravity of her error and the new location in Datford was a hindrance to the desired activities that we had planned in London. It now involved that we had to drive and endure more traffic to get to the desired area. The host was very inaccessible and communication was via, Sean.
JOSEPH N.
Stayed 20 nights in Jul 2024