2/10 Terrible
Jennifer
Traveled with family
17 December 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I knew when booking this property that it was a budget hotel and I adjusted my expectations accordingly. With an overall rating of 7.2 on Expedia, I thought how bad can it be? Even though I read some very poor reviews, I brushed them off as people who just didn’t know what to expect in a larger city.
Expedia friends, please listen to the poor reviews. We stayed for two nights in December which we prepaid and immediately regretted this decision. We were given a room on the bottom floor (basement) and I only wish a picture could capture the smell. It was a very strong mix of damp, mouldy basement and seemly cat urine. It was incredibly strong and even opening the windows didn’t help. There were stains on the carpets and bedding. There was mould in the walls and even the door handle to our room was broken with only the lock to keep the door closed. Many other things were broken or non functioning as well.
Other weird things:
- they require a deposit if you want a tv remote or remote for the heat/ac unit.
- they want you to leave the key when you head out for the day with no ID check when you stop at the desk to pick it up.
- towels only refreshed every three days
I can’t comment on the included continental breakfast as we were so disgusted by our room that we didn’t bother checking it out.
The only positive I can give is the location. It’s close to Earls court tube station and walking distance to some museums & restaurants. But there are better places to stay in the area
Jennifer
Stayed 2 nights in Dec 2024