4/10 Poor
Katherine
28 Jum. II, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When I first arrived, there was a sign directing me to the hotel next door to check-in. Apparently, there was only one person running reception for both hotels. If you were checking in at any point between 7am and 11pm, you had to go to the hotel next door. Both hotels were under renovation, which was not mentioned before. The advertised bag storage was an open closet that had no way to actually secure the bags there. Finally during check-in, the very pleasant receptionist said to drop my bag off and then come back to sign some paperwork - not a problem. Within five seconds of unlocking the door, I opened the door and it slammed into the table they placed behind it and stumbled over the flooring in the room. The flooring was installed without something to compensate for the fact that it sticks up enough to catch someone's foot. The room was unacceptable - the light's lampshade wasn't placed correctly and was skewed, the bed had no fitted sheet on it, the headboard was unattached, the bathroom had black spots on the wall, the cabinet holding the sink was deteriorating and was bubbled up from water damaged, the closet door was warped because of the safe that kept it from closing properly, and the worst thing was the door hidden behind a curtain. No where did it say on the listing nor was I told that my room would have a door leading outside; as a solo traveller, that's a huge security issue for me. I was only checked in for an hour before leaving for another hotel.
Katherine
Stayed 3 nights in Jun 2024
