When I arrived at 3 PM, I had to wait 30 minutes for my room to be ready, which was particularly stressful as I was traveling with my 1-year-old daughter who needed to nap. Despite repeated inquiries, I was told multiple times that the room would be ready in “10 minutes,” causing further frustration. Additionally, I had prepaid for dinner, but I was disappointed to find it only included two courses (starter and main, or main and dessert), which felt incomplete for a proper meal. This limitation was not mentioned during booking, and clearer communication about such policies would help manage expectations better.