2/10 Terrible
Susan
Traveled with family and small children
27 October 2024
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The Grenville is combined with hotel Guilford. hotel. I booked for 3 beds, one night with 2 kids. The pictures i saw while booking was totally the opposite of the room that was given. We were given a basement room. I told the Indian lady i have phobia for basement, She was very arrogant, she said, "if you dont want it someone else will take it immediately".
We arrived at about 5pm, very tired with 2kids, she couldn't consider that. She was ready to give the room to someone else. My kids were sad and tired. I had no choice because i had already paid and it is non refundable. Room 401 is in the basement, is the worst hotel room i have ever seen. Very dirty, it smelling, terrible, every corner of the room is dirty and even some dirty tissue on the window rack. I called to ask for Internet wife, another Indian guy picked and demanded 2.50£ for per each phone because we have 3 phones. I told him no i would not pay such, he then arrogantly said, i will give a code for free but know that next time is payable. The staffs are terrible and very hostile.
The good thing about this area, is just few stops to St.pancras train station
Susan
Stayed 1 night in Oct 2024