2/10 Terrible
Allison
9 December 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My friend and i stayed at avoca hotel for 3 nights. Upon arrival, we noticed straight away how run down and untidy the entrance hall was. The 2 flights of stairs were unlit as there were no bulbs in the old light fittings i haad to use my phone torch to see where we were going. The room on the top floor smelled damp and was freezing. We went straight to bed as it was late. When we opened the curtains the next morning, we discovered that the single glazed window was stuck open and couldn't be shut. There were wires coming from the tv that were hanging loosely and hidden behind the radiator. The towels were so old that they were frayed and threadbare. The bed bases were uncovered and full of dirty stains. We didnt, or darent check the mattresses or pillows! This was definitely the worst hotel that we had ever stayed in and should be gutted and renovated. It is not fit for purpose and is definitely a health and safety hazard. We would both like some sort of compensation from the £405 that we paid please. The only good thing about the hotel was Rohan, who runs it as he was apologetic about our situation. This hotel should be condemned. I have photos for proof of the state of it also.
Allison
Stayed 3 nights in Dec 2024