They offer pool access, but once you're there, the facilities can't be used because they say there's no access due to COVID restrictions. They didn't warn us about this before we made the reservation. We stayed three days, and the room wasn't cleaned every single day. When we arrived, the bathroom sink was clogged, the TV remote didn't work, and the window that uses two curtains only had one. Unfortunately, the guests in the room next door kept us awake with their noise, and we couldn't find any security personnel to complain to and ask them to keep them quiet.