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"Is ok"

"We had an overall very positive experience. The hotel staff is friendly and helpful and the room was clean, modern and had everything we needed. The food in the restaurant was excellent. We highly recommend the Voco. "

"Chris at the front desk was Excellent"

"Booked five rooms on business. One of them was not cleaned on arrival and, in spite of promising to fix this soonest, we returned four hours later (ready for bed) to find nothing had been done about it. In my own room, the sheets were stained. The receptionists on the evening shift seemed like they both started that day, couldn't understand the most basic of instructions, generally looked shell-shocked, stressed and out-of-their depth. decent staff in the morning and in the kitchen but we stayed...