8/10 Good
DALIBOR
Traveled with family
17 November 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality with reserves
Overall, we were satisfied with our stay at this hotel. However, we noticed some shortcomings:
1. Upon arrival, we were accommodated in a room that was completely cold. The hotel service left the window in the room open, so the air conditioning did not work, and since it was mid-November, the room was 17 degrees and we had to turn the heating on full for about an hour. to make it more comfortable. You don't want to arrive at the room like that.
2. The second remark is related to the temperature: the temperature throughout the hotel was lower than what would mean a comfortable stay. Energy savings at the expense of comfort.
3. We had a family apartment. The shower is a problem in the bathroom: when used, the water from the shower literally spills all over the relatively large bathroom. We had to use 2/3 of the towels to solve the "flood".
4. We also visited the SPA, i.e. the pool and sauna. The water in the pool could be warmer, but that's not a problem. It was unpleasant that we received only 1 towel per person from the staff, but no sauna towels. So you had to choose whether to use a towel in the sauna, but not have a towel for the final shower when leaving the SPA, or not to take a towel to the sauna, but that is not hygienic.
However, the hotel also has great positives:
1. Cozy rooms and hotel interior.
2. Beautiful restaurant and excellent breakfast.
3. Friendly staff.
4. Very good location in the city center.
We give 4 stars out of 5.
DALIBOR
Stayed 1 night in Nov 2024