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"Really enjoyed our stay at the hotel. The room was spacious, clean and well decorated. The service was fantastic and little extras like free milk and water on each floor. The breakfast was also brilliant."

"My room was clean however the paint was flaking off above the shower and on the bathroom window. More of a matinence thing than cleanliness but I deducted a star for this. Cobweb in bathroom window, and fibres on the carpet that stuck to some velcro. The distance from the bed to the nearest 2 sockets was a bit of a issue I need to wear a CPAP therapy machine. There was no sweetener in the tea and coffee facilities in my room, however there was at breakfast I don't know if this was just an oversight or if they don't routinely put them in the rooms. Breakfast was good with a good range of Gluten free food including GF cereal, GF bread and dairy free milk. Cooked breakfast also available the way they serve their jam leaves it open to cross contamination from people touching their bread with the spoon. I would suggest little tubs?"

"Another lovely stay here ,room was perfect ,warm spacious,shower was very powerful and hot ,dining experience was 💯 too ,perfect breakfast and evening meals at a good price ,staff very welcoming and friendly,perfect spot for exploring the local area "

"So glad we stayed! Had the best time! Climbed mount snowdon and then enjoyed the spa and restaurant was great! Staff all very helpful "

"Lovely hotel in Bala everything as you'd expect great location and very friendly staff would highly recommend "

"Apart from them not expecting me, they weren't doing breakfast and the telly was broken, I have no complaints. The staff were very friendly and helpful and the room was just what was hoped for with a comfortable bed and functioning hot shower. A bit pricey for a pub in April."

"Beautiful view from bedroom 1, maybe an upgrade on furniture needed, but bed clean and comfortable "

"Lovely place, nice room, staff so pleasant and helpful. Food was 1st class. Will stay again without hesitation when next in the area. "

"Great hotel if you want to stay in a castle it is kept to a good standard considering it is a castle , the staff are more than helpful and are all wanting to please you , we had evening meal which was very good which we both enjoyed, we are on a gluten free diet and it was no problem at all for them, the breakfast the next day was also really good , the grounds are also very nice to walk around and explore, we both enjoyed staying here thanks to all the hard working staff we most likely will return "