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Lock & Key Hotel

4.0 star property
Relax in style at this upscale hotel near Royal Albert Dock. Enjoy top-notch service from friendly staff while you unwind with great food and drinks.

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Photo gallery for Lock & Key Hotel

Spacious Double/Twin | Premium bedding, in-room safe, desk, blackout drapes
Lobby
Front of property
Cozy Double | Premium bedding, in-room safe, desk, blackout drapes
Spacious Double/Twin | Premium bedding, in-room safe, desk, blackout drapes

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Free WiFi
  • Restaurant
The current price is SAR 226
SAR 271 total
includes taxes & fees
10 Mar - 11 Mar

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Spacious Double/Twin

Spacious Double/Twin | Premium bedding, in-room safe, desk, blackout drapes

Spacious Double/Twin

Highlights

Heating
Smart TV
Blackout drapes/curtains
Premium bedding
Electric kettle
Daily housekeeping
Laptop-compatible safe
Desk
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Cozy Double

Cozy Double | Premium bedding, in-room safe, desk, blackout drapes

Cozy Double

Highlights

Heating
Smart TV
Blackout drapes/curtains
Premium bedding
Electric kettle
Daily housekeeping
Laptop-compatible safe
Desk
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double/Twin

Standard Double/Twin | Premium bedding, in-room safe, desk, blackout drapes

Standard Double/Twin

Highlights

Heating
Smart TV
Blackout drapes/curtains
Premium bedding
Electric kettle
Daily housekeeping
Laptop-compatible safe
Desk
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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Exterior

The Resident Liverpool

  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping
9.8 out of 10, Exceptional, 1,353 reviews
The price is SAR 182
SAR 218 total
includes taxes & fees
3 Mar - 4 Mar
The Resident Liverpool

About the neighborhood

Map
15-17 Duke Street, Liverpool, England, L1 5AP

What's nearby

  • Liverpool ONE - 1 min walk
  • Cavern Club - 9 min walk
  • Royal Albert Dock - 9 min walk
  • The Beatles Story Museum - 11 min walk
  • Liverpool Pier Head Ferry Terminal - 15 min walk

Getting around

  • Liverpool Central Station - 7 min walk
  • John Lennon Airport (LPL) - 16 min drive

Restaurants

  • ‪Thoughtfully Cafe Liverpool - ‬4 min walk
  • ‪The Red Lion - ‬3 min walk
  • ‪Côte - ‬4 min walk
  • ‪The Vibe - ‬4 min walk
  • ‪Alberts Schenke - ‬2 min walk

About this property

Lock & Key Hotel

Upscale hotel near Royal Albert Dock
Located close to Liverpool ONE and Cavern Club, Lock & Key Hotel provides a coffee shop/cafe, a bar, and a restaurant. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Cooked-to-order breakfast (surcharge), luggage storage, and smoke-free premises
  • A front-desk safe and concierge services
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Lock & Key Hotel boast comforts such as premium bedding and laptop-compatible safes, as well as amenities like late night room service and free WiFi.
More conveniences in all rooms include:
  • Showers and free toiletries
  • Electric kettles, heating, and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Breakfast available for a fee: GBP 10 for adults and GBP 10 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Conveniences

  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage

Accessibility

  • This property does not have elevators

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Premium bedding

Bathroom

  • Free toiletries
  • Shower
  • Towels

Entertainment

  • 40-inch Smart TV

Food and drink

  • Electric kettle

More

  • Desk
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 10 for adults and GBP 10 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Lock Key Hotel Liverpool
Lock Key Hotel
Lock Key Liverpool
Lock & Key Hotel Hotel
Lock & Key Hotel Liverpool
Lock & Key Hotel Hotel Liverpool

Frequently asked questions

Is Lock & Key Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Lock & Key Hotel?

Lock & Key Hotel doesn't offer parking.

What time is check-in at Lock & Key Hotel?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Lock & Key Hotel?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Lock & Key Hotel located?

Located in Ropewalks, this hotel is within a 10-minute walk of Liverpool ONE, Royal Albert Dock, and Cavern Club. The Beatles Story Museum and M&S Bank Arena are also within 15 minutes. Liverpool Central Station is 7 minutes by foot and Liverpool James Street Station is 10 minutes.

Lock & Key Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 183 out of 270 reviews
Rating 8 - Good. 57 out of 270 reviews
Rating 6 - Okay. 22 out of 270 reviews
Rating 4 - Poor. 5 out of 270 reviews
Rating 2 - Terrible. 3 out of 270 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Edward

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel had no food or breakfast options. There were no shampp or shower gel and the shower leaked all.over the floor and into the carpet. Was a mouldy smell all night..
Stayed 1 night in Jan 2025

6/10 Okay

Daniel

Traveled with partner
Liked: Staff & service
Great location, friendly staff. Rooms cleanliness not up to standard of price / what’s advertised / pictures. Daily room cleaning was also cursory. Lots of the furniture looked heavily used. Wasn’t a dealbreaker but given the price and advertising as bespoke/boutique, did not meet expectations.
Stayed 3 nights in Jan 2025

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location, plenty of parking available within short distances. Room was cute, good for a place to stay after a night out.
Stayed 1 night in Nov 2024

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service
Pros: Friendly staff, comfy rooms, amazing location very central. Cons b: noise issues from party-goers who kept me awake for one hour in the night, I know it's not the hotels fault but maybe they can ask guests to be quiet after a certain time or not let young groups all stay in one room No lift and shower is open so wets the entire bathroom
Stayed 1 night in Oct 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Really nice stay for one night to visit family in Liverpool. Overall, the hotel offered exceptional value for money and I'd not hesitate to return in future.
Stayed 1 night in Oct 2024

4/10 Poor

CURTIS

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Reviews dont match the hotel, its poor.
Booked 2 rooms for 1 night. My mother is disabled and the hotel were not able to offer a ground floor room. They also have no lift and no accessibility measures in place at all. My room was on the top floor and smells really badly of dame, so much so that its saturated all of my cloths for days, even after they had been washed. As the hotel weren't able to offer an alternative room for a disabled woman, unlkly that they would have a replacement for a damp room so i didn't ask, we had also arrived late in the day and were there only 1 night for a funeral. I don't know who has written all of the reviews for this hotel but my experience was not good at all. Even without the damp and accessibility issues, the rooms were nicely decorated but average at best. Had a kettle but nowhere to plug it in and a leaky shower. Id give this place a miss.
Stayed 1 night in Oct 2024

10/10 Excellent

Emma

Stayed 1 night in Oct 2024

6/10 Okay

Mick

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Laura

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Fine
The location is good and the staff are friendly. The decor is nice but tired. The shower ran cold and tv didn’t work. The windows looked out onto brick walls. It’s fine for one nights stay.
Stayed 1 night in Sep 2024

8/10 Good

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back….yet again!
Fab returning visit. Will be back. Location is incredible with good staff vibe. Lovely room too
Stayed 1 night in Sep 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Jack

Stayed 1 night in Aug 2024

6/10 Okay

JAGGER

Liked: Staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Robert

Liked: Room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

susannah

Stayed 1 night in Jun 2024

10/10 Excellent

Anneke

Stayed 1 night in Jun 2024

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
I think this is the best bed I’ve ever slept in! Room was lovely. Clean, good temp, easy to locate. Staff were really helpful and friendly. Hotel is in a great location and a super price for a last-minute stay over.
Stayed 1 night in Jun 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
A disappointment given previous reviews
I was a little disappointed, given the previous reviews and Sunday Times recommendation. Staff were extremely friendly and the room was clean and bed very comfortable. However the condition of the room, particularly the bathroom, was a little tired. Also, the sink in the bathroom was ridiculously small and shower screen inadequate, so that the floor became flooded after use.
Stayed 2 nights in May 2024

4/10 Poor

danny

Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Stayed 1 night in Apr 2024

10/10 Excellent

Trudy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay but could do with putting the prices on the breakfast menu so that you don't get a shock when you pay.
Stayed 1 night in Apr 2024

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally brilliant with couple of niggles
Hotel was beautifully decorated and the staff very helpful. The location was very central but this did make it noisy as it was on quite a main road and the glazing and curtains did nothing to dampen the noise. If you book here, bring ear plugs, especially on bin days. Also the en-suite door didn't close fully and having a shower flooded the whole en-suite which is probably why the door didn't fit as there was a lot of water damage to it.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tom

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel, very friendly staff in the hotel and the bar, couldnt do enough for you, great location, cool part of town away from the usual idiots, recommendations for dinner in a near by market which was amazing!
Stayed 1 night in Apr 2024

10/10 Excellent

Maureen

Traveled with family
Great location
We had a two night stay in this hotel , it was all really nice, a lovely cosy bar and so close to everything, staff were lovely , I would not hesitate to stay here again if I was to return to Liverpool which hopefully I will 🙏
Stayed 3 nights in Mar 2024