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My Story Hotel Ouro

3.0 star property
Hotel with a 24-hour front desk, a short walk to Rossio Square

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for My Story Hotel Ouro

Double Room | Minibar, in-room safe, desk, soundproofing
Exterior
Exterior detail
Lunch and dinner served, Portuguese cuisine
Reception

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Bar
    Bar
  • Laundry
    Laundry
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
The price is SAR 390
SAR 446 total
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Twin Room

Minibar, in-room safe, desk, soundproofing

Twin Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Private bathroom
Hair dryer
Minibar
Cable channels
  • 17 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room

Double Room | Minibar, in-room safe, desk, soundproofing

Double Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Private bathroom
Hair dryer
Minibar
Cable channels
  • 17 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Minibar, in-room safe, desk, soundproofing

Family Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Private bathroom
Hair dryer
Minibar
Cable channels
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 2 Double Beds

Similar properties

Street view
My Story Hotel Augusta
Free WiFi
Restaurant
Air conditioning
Breakfast available
9.2 out of 10, Wonderful, (419)
The price is SAR 385
SAR 441 total
includes taxes & fees
2 Dec - 3 Dec
My Story Hotel Augusta

About the neighborhood

Map
Rua Áurea 100, Lisbon, 1100-063

What's nearby

  • Commerce Square - 3 min walk
  • Santa Justa Elevator - 3 min walk
  • Rossio Square - 6 min walk
  • Castle of São Jorge - 8 min walk
  • Avenida da Liberdade - 10 min walk

Getting around

  • Rua da Conceição Stop (28E) - 1 min walk
  • Rossio Station - 7 min walk
  • Humberto Delgado Airport (LIS) - 29 min drive

Restaurants

  • ‪Casa Portuguesa do Pastel de Bacalhau - ‬1 min walk
  • ‪Cafetaria São Nicolau - ‬1 min walk
  • ‪Cotidiano - ‬2 min walk
  • ‪Restaurante Japonês KIKU - ‬2 min walk
  • ‪Merendinha Bar - ‬1 min walk

About this property

My Story Hotel Ouro

Hotel near Avenida da Liberdade
Located close to Santa Justa Elevator and Commerce Square, My Story Hotel Ouro provides a shopping mall on site, dry cleaning/laundry services, and a bar. The on-site Portuguese cuisine restaurant, My Story Hotel Ouro, offers lunch and dinner. Stay connected with free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and smoke-free premises
  • A gift shop, a TV in the lobby, and tour/ticket assistance
  • An elevator, multilingual staff, and a 24-hour front desk
  • Guest reviews give top marks for the central location and helpful staff
Room features
All 51 rooms feature comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Daily housekeeping, desks, and phones

Languages

English, French, Portuguese, Spanish

Property amenities

Restaurants on site

  • My Story Hotel Ouro

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 15 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Property Registration Number 7845

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

My Story Hotel
My Story Hotel Ouro
My Story Hotel Ouro Lisbon
My Story Ouro
My Story Ouro Lisbon
My Story Hotel Ouro Lisbon
My Story Ouro Lisbon
My Story Ouro
Hotel My Story Hotel Ouro Lisbon
Lisbon My Story Hotel Ouro Hotel
Hotel My Story Hotel Ouro
My Story Hotel Ouro Hotel
My Story Hotel Ouro Lisbon
My Story Hotel Ouro Hotel Lisbon

Frequently asked questions

Is My Story Hotel Ouro pet-friendly?

No, pets are not allowed at this property.

How much is parking at My Story Hotel Ouro?

This property doesn't offer parking.

What time is check-in at My Story Hotel Ouro?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at My Story Hotel Ouro?

Check-out is at 11:00 AM.

Does My Story Hotel Ouro provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is My Story Hotel Ouro located?

Located in Lisbon Old Town, this hotel is within a 5-minute walk of Rua Augusta, Commerce Square, and Santa Justa Elevator. Rossio Square and Lisbon Cathedral are also within 10 minutes. Rua da Conceição Stop (28E) and Baixa-Chiado Station are within a 2-minute walk.

My Story Hotel Ouro Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 369 out of 702 reviews" "
Rating 8 - Good. 255 out of 702 reviews" "
Rating 6 - Okay. 58 out of 702 reviews" "
Rating 4 - Poor. 14 out of 702 reviews" "
Rating 2 - Terrible. 6 out of 702 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Traveled with family
Liked: Amenities
Clean, great service and best location!
Stayed 5 nights in Oct 2024

8/10 Good

Heidi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very central to the Praça do Comércio and easy walking distance to both a Metro and train station. The staff was very friendly and helpful, with good recommendations for restaurants and getting back to the airport. The surprise was just how small the room was. The 'closet' was two small bars of hangers over a low dresser. This worked but made the room feel even smaller once we unpacked. The ability to open the window was much appreciated and the AC worked well. The bathroom had a good amount of storage which. We had breakfast at the hotel each day that was more than basic and they even packed us a to-go box to take with us to the airport!
Stayed 3 nights in Oct 2024

6/10 Okay

Sabrina

Stayed 5 nights in Aug 2024

10/10 Excellent

Tim, vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Room was a bit hot as air conditioning was not working, otherwise a good stay..great location and would stay again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Martin

Stayed 4 nights in Aug 2024

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and a very pleasant stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Natalie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very kind and pleasant. Our rooms were extremely clean. We thoroughly enjoyed the location as it was safe and quiet for our family. The area around the hotel was walkable and conveniently located to several restaurants, tourist attractions, local transit, and shops. We would select this hotel again.
Stayed 4 nights in Jul 2024

10/10 Excellent

Janina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. The location is easily accessible by train, bus, or tram. Despite being in a tourist area, when you stay here it blocks all the sound from the street, thanks to the windows and blackout doors. The rooms are neat, comfortable, and clean. The staff are very friendly and accomodating. One of the rooms we booked did not have the air conditioning working and the staff were able to move us to another room to accomodate. I would highly recommend staying here.
Stayed 4 nights in Jul 2024

6/10 Okay

Catarina

Liked: Staff & service, amenities
I was supposed to be staying at hotel oura but was moved to hotel Augusta. It was supposedly an upgrade but very loud. Also bathroom had a broken handle for the rain shower and not great looking, some sort of concrete flooring that was scratched and dirty looking. The carpet also had stains.
Stayed 3 nights in Jul 2024

10/10 Excellent

Celestina

Stayed 2 nights in Jul 2024

10/10 Excellent

Susannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and a clean comfortable room added to the perfect location of the Hotel made our stay effortless.
Stayed 4 nights in Jun 2024

8/10 Good

Wai Sau

Stayed 4 nights in Jun 2024

8/10 Good

herbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in general but several derelict buildings awaiting renovation
Stayed 3 nights in Jun 2024

10/10 Excellent

Judy

Stayed 1 night in Jun 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great location
Excellent stay. Lovely staff, i always like being greeted with a welcome and a smile. Fast check in, comfy room, hot shower. Great location, right in centre old town. Nice bar area outside and very nice breakfast.
Happy hour outdoor hotel bar
A room with a view
Stayed 1 night in Jun 2024

2/10 Terrible

Liat

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was terrible. The first day there was no hot water. For the next 2 days the AC was making noises that made it impossible to sleep. Once it was fixed, only the front desk was able to control the AC- so I needed to call them every time I wanted it turned on/off. My room was not cleaned, just the bed was made. Used cups and glasses, with my lipstick marks, were simply returned to the table. Used tissues and whatnot in the bathroom were left as is. Toiletries were not replenished. Basics such as water were not provided. Towels left on the floor - per hotel options for washing, were just hung up on the hook rather than replaced. Every time I needed something from the front desk, they had run out. I asked for a band aid- we ran out, go to the pharmacy. I asked for a small creamer for my coffee, we ran out, but you can buy from the kitchen. Overall, terrible experience with the hotel. But it IS centrally located and very easy to navigate in a prime location (and not on a hill)
Stayed 5 nights in May 2024

10/10 Excellent

Susan

Traveled with family
Liked: Staff & service, property conditions & facilities
Relaxing stay. Very clean. Lovely helpful staff.
Stayed 1 night in May 2024

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel stuff are helpful and friendly . It is in a perfect location . Loved the breakfast had a good selection of food. I would definitely recommend this hotel
Stayed 3 nights in May 2024

10/10 Excellent

Larisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in May 2024

8/10 Good

LYNETTE

Liked: Cleanliness, staff & service, property conditions & facilities
good hotel great location
Stayed 2 nights in Feb 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Debbie

Traveled with partner
Liked: Cleanliness
Nice value for money and location. Very small rooms.
Stayed 4 nights in Apr 2024

10/10 Excellent

Dennis, Winnipeg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were extremely friendly and helpful. Both day & night hotel managers couldn't have been nicer or more helpful. Room was small but efficient. Typical European 3*/4*. Would definitely stay here again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel in a nice location
We enjoyed our stay at this hotel. It is centrally located within walking distance to restaurants and attractions. The staff was very helpful and accommodating. The room was on the small side with no sitting area. Overall, I give it high marks and would stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to Thiago Diogo and the night receptionist (sorry didn’t get your name) only down we already mentioned to the night receptionist, rest very nice hotel !
Stayed 2 nights in Apr 2024