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InterContinental Lisbon, an IHG Hotel

5.0 star property
Luxury Lisbon hotel in Lisbon City Center with a fitness center

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for InterContinental Lisbon, an IHG Hotel

Exterior
Suite, 1 Twin Bed, Terrace (Two Storey) | View from room
Exterior
Suite, 1 Twin Bed (Prestige) | Hypo-allergenic bedding, minibar, in-room safe, desk
Bar (on property)

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pet friendly
  • Bar
  • Room service
The price is SAR 679
SAR 790 total
includes taxes & fees
11 Jan - 12 January 2025

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
  • 157 sq m
  • City view
  • Sleeps 6
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Terrace

Suite, 1 Bedroom, Terrace | View from property

Suite, 1 Bedroom, Terrace

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
  • 66 sq m
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Room amenity

Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
  • 66 sq m
  • City view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Suite, 1 Twin Bed, Terrace (Two Storey)

Suite, 1 Twin Bed, Terrace (Two Storey) | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 Twin Bed, Terrace (Two Storey)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Classic Room, 1 Queen Bed, River View

Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room, 1 Queen Bed, River View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
  • 34 sq m
  • River view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen Bed (High Floor)

Classic Room, 1 Queen Bed (High Floor) | Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room, 1 Queen Bed (High Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
  • 34 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 1 Twin Bed (Panoramic)

Suite, 1 Twin Bed (Panoramic) | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 Twin Bed (Panoramic)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
  • 191 sq m
  • City view
  • Sleeps 6
  • 1 Twin Bed

View all photos for Suite, 1 Twin Bed (Prestige)

Suite, 1 Twin Bed (Prestige) | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 Twin Bed (Prestige)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
  • 121 sq m
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Classic Room, 2 Twin Beds, Accessible Bathtub

Classic Room, 2 Twin Beds, Accessible Bathtub | Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room, 2 Twin Beds, Accessible Bathtub

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
  • 34 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room, 2 Twin Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
  • 34 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
  • 34 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen Bed, City View (High Floor)

Classic Room, 1 Queen Bed, City View (High Floor) | Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room, 1 Queen Bed, City View (High Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
  • 34 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed

Premium Room, 1 Queen Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
  • 70 sq m
  • Sleeps 6
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen Bed, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room, 1 Queen Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 2 Twin Beds, River View

Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room, 2 Twin Beds, River View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
  • 34 sq m
  • River view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
  • 34 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Park View

Junior Suite, 1 King Bed, Park View | Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Park View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
  • 43 sq m
  • Park view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Twin Bed (Two Storey)

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 Twin Bed (Two Storey)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Classic Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
  • 34 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Classic Room, 1 Queen Bed, Balcony

Classic Room, 1 Queen Bed, Balcony | Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room, 1 Queen Bed, Balcony

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 34 sq m
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Exterior

Corinthia Lisbon

Pool
Hot Tub
Spa
Pet friendly
9.6 out of 10, Exceptional, (1004)
The price is SAR 602
SAR 670 total
includes taxes & fees
23 Dec - 24 Dec
Corinthia Lisbon

About the neighborhood

Map
Rua Castilho, 149, Lisbon, 1099-034

What's nearby

  • Marquis of Pombal Square - 7 min walk - 0.7 km
  • Gulbenkian Museum - 20 min walk - 1.7 km
  • Rossio Square - 3 min drive - 2.2 km
  • Commerce Square - 4 min drive - 3.3 km
  • Castle of São Jorge - 4 min drive - 3.5 km

Getting around

  • Sete Rios Station - 3 min drive
  • Marques de Pombal Station - 7 min walk
  • Humberto Delgado Airport (LIS) - 19 min drive

Restaurants

  • ‪Uptown Bar - Hotel Intercontinental Lisbon - ‬1 min walk
  • ‪Restaurante Estrela do Parque - ‬1 min walk
  • ‪A Padaria Portuguesa - ‬3 min walk
  • ‪La Trattoria Restaurante Italiano - ‬5 min walk
  • ‪Casa da Flor - ‬4 min walk

About this property

InterContinental Lisbon, an IHG Hotel

Luxury eco-certified hotel near Marquis of Pombal Square
Located close to El Corte Ingles Mall and Gulbenkian Museum, InterContinental Lisbon, an IHG Hotel provides dry cleaning/laundry services, a bar, and a gym. The on-site Portuguese cuisine restaurant, Akla Restaurant, offers lunch, dinner, and kids' meals. In addition to a 24-hour business center, guests can connect to free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), valet parking (surcharge), and an electric car charging station
  • Express check-out, express check-in, and a porter/bellhop
  • Concierge services, an elevator, and a banquet hall
  • Guest reviews say great things about the helpful staff and location
Room features
All 331 rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and free cribs/infant beds
  • Bidets, tubs or showers, and free toiletries
  • 23-inch LCD TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 22 per day)
  • Valet parking on site (EUR 22 per day)
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: EUR 28 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Akla Restaurant
  • Uptown Bar

Things to do

  • Fitness center

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Entertainment

  • 23-inch LCD TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 40 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 65.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 28 per person
  • Self parking fee: EUR 22 per day
  • Valet parking fee: EUR 22 per day
  • Pet fee: EUR 40 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 65.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 328

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Atlantic Lisboa
Park Atlantic Lisboa
Tiara Atlantic
Tiara Atlantic Park Lisboa
Tiara Lisboa
Tiara Lisboa Park Atlantic
Tiara Park Atlantic Lisboa
Tiara Park Atlantic Lisboa Hotel
Tiara Park Atlantic Lisboa Hotel Lisbon
Tiara Park Atlantic Lisboa Lisbon
InterContinental Lisbon Hotel
InterContinental Lisbon
InterContinental Lisbon
InterContinental Lisbon, an IHG Hotel Hotel
InterContinental Lisbon, an IHG Hotel Lisbon
InterContinental Lisbon, an IHG Hotel Hotel Lisbon

Frequently asked questions

Is InterContinental Lisbon, an IHG Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 40 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at InterContinental Lisbon, an IHG Hotel?

As of 22 Dhuʻl-Hijjah 2024, prices found for a 1-night stay for 2 adults at InterContinental Lisbon, an IHG Hotel on 11 Muharram 2025 start from $201.91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at InterContinental Lisbon, an IHG Hotel?

Self parking is available for EUR 22 per day. Valet parking is available for EUR 22 per day.

What time is check-in at InterContinental Lisbon, an IHG Hotel?

Check-in start time: 3 PM; Check-in end time: 1:00 AM.

What time is check-out at InterContinental Lisbon, an IHG Hotel?

Check-out is at noon.

Where is InterContinental Lisbon, an IHG Hotel located?

Located in Lisbon City Center, this luxury hotel is within a 10-minute walk of Marquis of Pombal Square and El Corte Ingles Mall. Gulbenkian Museum and Rossio Square are also within 2 mi (3 km). Marques de Pombal Station is 7 minutes by foot and Rua Conselheiro Fernando Sousa Stop is 8 minutes.

InterContinental Lisbon, an IHG Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 682 out of 1004 reviews" "
Rating 8 - Good. 227 out of 1004 reviews" "
Rating 6 - Okay. 54 out of 1004 reviews" "
Rating 4 - Poor. 23 out of 1004 reviews" "
Rating 2 - Terrible. 18 out of 1004 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Albert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very beautiful hotel where you feel very comfortable and the staff is very friendly and make you feel like it is your home. I have to commend Adriano who worked at the front desk and was ver friendly and helpful. He was very engaging and whenever he saw us he would come out from behind the desk to talk with us.The room was and upgrade, very roomy with a beautiful view. It looked forward to going to the bar before dinner very night. It was beautiful and the staff was impeccable. Next time I go to Lisboa, I will definitely stay there again. The hotel was also beautifully decorated for Christmas. It looked very festive.
Stayed 6 nights in Dec 2024

10/10 Excellent

Nilanjan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay at the hotel. Wonderful experience altogether! The restaurant/ bar could have been better. Asked for water, it never came. Concierge information was somewhat misleading!
Stayed 2 nights in Dec 2024

10/10 Excellent

Joseph

Stayed 1 night in Dec 2024

10/10 Excellent

YANMIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, room is nice, with comfort bedding!
Stayed 2 nights in Dec 2024

10/10 Excellent

Francis Hugh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge staff outstanding reception staff very accommodating special mention to Freack hope I got his name right and the lady in the breakfast room always on the ball
Stayed 8 nights in Nov 2024

10/10 Excellent

Betty

Traveled with family
Liked: Cleanliness, staff & service
They had restaurants inside the hotel and everything was walking distance.
Stayed 1 night in Nov 2024

8/10 Good

Felicia

Stayed 1 night in Nov 2024

10/10 Excellent

Andrea

Stayed 1 night in Nov 2024

6/10 Okay

Felicia

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Their concierge staff is not professional and lacks local knowledge Except for the restaurant recommendation, they are not helpful, not professional, and even complaint about the hotel and the country I stayed at the intercontinental hotel world wide for decades including this hotel but this hotel has a terrible staff Lack of understanding of English is understandable but certain level should be available William chu
Stayed 2 nights in Nov 2024

10/10 Excellent

Erum

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is at great location!
Stayed 4 nights in Oct 2024

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was 5 star all the way.
Stayed 1 night in Nov 2024

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a short walk from the metro. Lovely park nearby. Shopping centre close by for essentials. Hotel bar closed until 4pm which was a shame as we came back then fancied a cocktail. Bar in the park was a great alternative.
Stayed 3 nights in Oct 2024

8/10 Good

andres, boca raton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was not too good
Stayed 3 nights in Oct 2024

10/10 Excellent

Leonardo, Rouse hill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place is great, the staff are very helpful and communicate well in English-which really helps, thanks IHG
Stayed 2 nights in Oct 2024

8/10 Good

Nikara

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice bar. Staff were helpful and friendly
Stayed 2 nights in Oct 2024

8/10 Good

RAMESH, panama

Stayed 3 nights in Sep 2024

6/10 Okay

Hassan

Liked: Cleanliness
Stayed 1 night in Oct 2024

6/10 Okay

Hassan

Traveled with group
Liked: Cleanliness, amenities
Bathrooms are old. Towels are clean but run down. Room service didn’t answer late at night. One time, they answered, took the order, never showed up and stopped answering. Overall average stay. Housekeeping staff were good.
Stayed 3 nights in Oct 2024

10/10 Excellent

Patrick A

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and accommodating. We had a wheelchair lose a bolt and maintenance fixed it for us. Good experience.
Stayed 2 nights in Sep 2024

8/10 Good

susan

Liked: Cleanliness
Stayed 3 nights in Sep 2024

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Service
Stayed 3 nights in Sep 2024

8/10 Good

Felix, Richmond Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good. In my opinion, taking into consideration age, location, and facilities quite overpriced
Stayed 2 nights in Sep 2024

10/10 Excellent

Murray

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a great location. Highly recommend.
Stayed 3 nights in Sep 2024

10/10 Excellent

RAMESH, panama

Liked: Cleanliness, staff & service
All ok for business trip but for vacation no
Stayed 4 nights in Sep 2024

6/10 Okay

AMIR

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
We were very disappointed with the InterContinental Lisbon hotel. We booked two double rooms, one for me and my husband and another for a couple of friends. Each room was booked with a Queen-size bed. When we arrived, we were surprised to see that the rooms on separate floors, and in our room, there were two twin beds with a nightstand in between. When we went down to the reception and asked to change to a room with the bed we asked for, they claimed there were no available rooms and that our booking did not guarantee a queen as requested by us, and its only a request and they cant garenty the bed we booked for. Instead of trying to help or upgrade us to another room with a Queen bed as appear in our reservation, they insisted we wait until the evening, hoping that if someone who had booked did not show up, we might be able to get their room. When we insisted on getting another room, they called and said there was another room available, but when we arrived, we found they had simply joined two single beds, which turned out to be very uncomfortable due to the gap in the middle. This is not the level of service I would expect from a five-star hotel
Stayed 2 nights in Sep 2024