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9Hotel Mercy

4.0 star property
Hotel with a 24-hour front desk, a short walk to Rossio Square

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for 9Hotel Mercy

Front of property
Bar (on property)
Reception
Business center
Superior Double Room | Premium bedding, minibar, in-room safe, soundproofing

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Breakfast available
  • Room service
  • Pet friendly
  • Housekeeping
The price is SAR 360
SAR 412 total
includes taxes & fees
28 Jan - 29 Jan

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Classic Double Room

Classic Double Room | Premium bedding, minibar, in-room safe, soundproofing

Classic Double Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Rainfall showerhead
Private bathroom
Hair dryer
Free bottled water
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite (Mercy)

Suite (Mercy) | Premium bedding, minibar, in-room safe, soundproofing

Suite (Mercy)

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Rainfall showerhead
Private bathroom
  • 47 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Double Room

View from room

Club Double Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Rainfall showerhead
Private bathroom
Hair dryer
Free bottled water
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room

Executive Double Room | Premium bedding, minibar, in-room safe, soundproofing

Executive Double Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Rainfall showerhead
Private bathroom
Hair dryer
Free bottled water
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Premium bedding, minibar, in-room safe, soundproofing

Superior Double Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Rainfall showerhead
Private bathroom
Hair dryer
Free bottled water
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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Restaurant
Air conditioning
Breakfast available
9.4 out of 10, Exceptional, (1000)
The price is SAR 509
SAR 571 total
includes taxes & fees
27 Jan - 28 Jan
Lisboa Carmo Hotel

About the neighborhood

Map
Rua da Misericordia, 76, Lisbon, 1200-273

What's nearby

  • Rossio Square - 6 min walk
  • Santa Justa Elevator - 7 min walk
  • Avenida da Liberdade - 10 min walk
  • Commerce Square - 11 min walk
  • Castle of São Jorge - 15 min walk

Getting around

  • Largo Trindade Coelho Stop - 1 min walk
  • Rossio Station - 7 min walk
  • Humberto Delgado Airport (LIS) - 27 min drive

Restaurants

  • ‪Bairro do Avillez - ‬1 min walk
  • ‪Cervejaria da Trindade - ‬2 min walk
  • ‪Bistro 100 Maneiras - ‬1 min walk
  • ‪Taberna do Avillez - ‬1 min walk
  • ‪Restaurante Sinal Vermelho - ‬1 min walk

About this property

9Hotel Mercy

Upscale boutique hotel near Rossio Square
Close to Santa Justa Elevator and Castle of São Jorge, 9Hotel Mercy provides a terrace, a library, and dry cleaning/laundry services. In addition to a bar and a business center, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and meeting rooms
  • Tour/ticket assistance, a front-desk safe, and concierge services
  • A banquet hall, coffee/tea in the lobby, and free newspapers
  • Guest reviews speak highly of the helpful staff and location
Room features
All guestrooms at 9Hotel Mercy feature comforts such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and tubs or showers
  • 32-inch flat-screen TVs with digital channels
  • Electric kettles, daily housekeeping, and phones

Languages

English, French, Polish, Portuguese, Russian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking for EUR 21 per day; reservations required
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: EUR 15 for adults and EUR 7.5 for children
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • Le 9 Bar

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Digital channels
  • iPod dock

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Free newspapers
  • Iron/ironing board (on request)
  • Local maps
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 15 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 200 per accommodation, per stay
  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 7.5 for children
  • Airport shuttle fee: EUR 40 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: EUR 40 (one-way), (up to 17 years old)
  • Nearby parking fee: EUR 21 per day (328 ft away)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mercy
Mercy Hotel
Mercy Hotel Lisbon
Mercy Lisbon
9HOTEL MERCY Hotel Lisbon
9HOTEL MERCY Hotel
9HOTEL MERCY Lisbon
9HOTEL MERCY
9HOTEL MERCY Hotel
9HOTEL MERCY Lisbon
9HOTEL MERCY Hotel Lisbon

Frequently asked questions

Is 9Hotel Mercy pet-friendly?

Yes, 9Hotel Mercy allows cats and dogs (limit 1 total) with a maximum weight of up to 15 lbs per pet. There's a fee of EUR 20 per pet, per night. Service animals are exempt from fees.

What time is check-in at 9Hotel Mercy?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at 9Hotel Mercy?

Check-out is at noon.

Does 9Hotel Mercy provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 40 per vehicle applies.

Where is 9Hotel Mercy located?

Located in Lisbon Old Town, this boutique hotel is within a 10-minute walk of Fado in Chiado, Rossio Square, and Santa Justa Elevator. Avenida da Liberdade and Castle of São Jorge are also within 15 minutes. Largo Trindade Coelho Stop and Praça Luís de Camões Stop are within a 2-minute walk.

9Hotel Mercy Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 548 out of 1000 reviews" "
Rating 8 - Good. 335 out of 1000 reviews" "
Rating 6 - Okay. 74 out of 1000 reviews" "
Rating 4 - Poor. 25 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

EDUARDO ANDRES

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very recommended; location, staff, rooms and breakfast !!!
Stayed 5 nights in Dec 2024

10/10 Excellent

BARBARA

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! Centered to everything if you don't want to spend money on tours.
Stayed 3 nights in Dec 2024

10/10 Excellent

brian darren

Stayed 3 nights in Nov 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Daniel

Stayed 1 night in Oct 2024

8/10 Good

Michael, Framingham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at 9Hotel Mercy were absolutely terrific! the breakfast at the restaurant was extensive, fresh, hot and delicious with many local pastries we enjoyed immensely. Everyone spoke English, was warm, compassionate, friendly, and extremely helpful. Our only difficulty was a problem with the shower which required us to move to a different room. The hotel was full they couldn't move us that night so we had to wait till someone checked out the next day. They gave us a bottle of port and apologized for our inconvenience. Once we switched rooms everything was fine. They were also very accommodating when we had to leave before breakfast hours one morning and they let us go into the restaurant during the set up time and eat early. The hot dishes were not yet available but there were plenty of other things and we were very happy. They also got us reservations at a lovely restaurant in the neighborhood with terrific service and delicious food. We heard beautiful, passionate fado music there (singers and guitars). It was a really special night out! Highly recommend 9Hotel Mercy!
Stayed 4 nights in Oct 2024

8/10 Good

Dany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Easy to walk down to everything.
Stayed 2 nights in Nov 2024

10/10 Excellent

Evan

Stayed 3 nights in Oct 2024

10/10 Excellent

Tarek

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Barry Dean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a little concerned that the noise from the busy streets with people partying and drinking might make it a hard place to sleep, but the rooms were quiet. We walked across the street for the best breakfast we had in Lisbon, and all the major attractions were within walking distance.
Stayed 4 nights in Oct 2024

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Noah

Stayed 2 nights in Oct 2024

2/10 Terrible

Joann

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
About 9Hotel Moldy. Stay was Oct. 4-7, 2024. At check-in we were advised that there would be one bottle of water in our room for the whole stay, otherwise we would have to pay for water out of the mini fridge. Why is this pettiness even discussed with someone who is paying $359 for a suite? We opened the door to Suite 601 and were immediately hit with a strong smell of mold. The bathroom was worse. If we weren't so tired (10:00 p.m.) at check-in, we would have turned around and checked back out. We called about this every day at least once, causing stress and wasting our vacation time. No one ever did anything about it. They would send the housekeeper up and have her scrub the shower again. Of course this wasn't going to solve anything. They needed a professional to address the root of the problem. Speaking of the shower, It flooded every time you took a shower. Water pooled and spilled out onto the floor. The sink also drained slowly. The vinyl flooring is coming up in several places and it caused my husband to trip a couple times. The hotel is quite dark, from the breakfast room, lobby to our room. The hallways are black. The bathroom is all black, floors, doors, walls. This is not conducive to doing things you need to do in a bathroom such as your hair and makeup. I did my makeup on the terrace. It isn't practical. This was our 40th anniversary trip. The other hotels we stayed at were incredible. We actually dreaded coming back to the Hotel9 Moldy each night
Stayed 3 nights in Oct 2024

8/10 Good

Vanessa Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Reshma

Stayed 1 night in Oct 2024

10/10 Excellent

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First trip to Lisbon. There will be more!
Stayed 5 nights in Oct 2024

4/10 Poor

Miki

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Sep 2024

6/10 Okay

Eric

Traveled with partner
Liked: Cleanliness, staff & service
The area is great. Close to everything, however as a Boutique hotel it needs some work. We had one of the suites and it was worn down. Carpet was stained. Stains on couches. The walls also needed to cleaning and fresh paint.
Stayed 4 nights in Sep 2024

8/10 Good

Cole, San Francisco

Traveled with partner
Liked: Amenities, property conditions & facilities
Great place to stay. Walking distance to many tourist attractions. The staff was very kind and attentive
Stayed 2 nights in Sep 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

daryl s

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

ELEANOR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kudos to the housekeeping staff who found my granddaughter’s pearl earrings and we were able to retrieve it on our way back to Lisbon. Thank you so much , appreciate your honesty.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jade

Stayed 4 nights in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
This hotel is in a great area for tourist. We arrived a bit early around 11 am and no room was available. We were asked to return at 3pm for a room. I was a bit disappointed that after flying all night and arriving at 10am. Got to the hotel at 11am. We were told that the room would be ready at 3pm and however the room was not ready at 3pm. We had to wait longer to get a room. Besides the arrival problem the hotel was 8/10 to me.
Stayed 3 nights in Aug 2024

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in an excellent location. Hotel is very clean and comfortable.
Stayed 2 nights in Aug 2024