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Tru by Hilton Richmond

2.5 star property
Workout then shop 'til you drop! Get your day going with a quick bite and stay connected wherever your adventure takes you.

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Photo gallery for Tru by Hilton Richmond

Reception
Lobby
Lobby
Pool
Room, 2 Queen Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Gym
  • Breakfast included
  • Air conditioning
  • 24/7 front desk
  • Parking included

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Heating
Flat-screen TV
Bathrobes
Private bathroom
Wardrobe or closet
Laptop workspace
Desk
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed

Highlights

Air conditioning
Heating
Flat-screen TV
Bathrobes
Private bathroom
Wardrobe or closet
Laptop workspace
Desk
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Heating
Flat-screen TV
Bathrobes
Private bathroom
Wardrobe or closet
Laptop workspace
Desk
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Heating
Flat-screen TV
Bathrobes
Private bathroom
Wardrobe or closet
Laptop workspace
Desk
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds

Highlights

Air conditioning
Heating
Flat-screen TV
Bathrobes
Private bathroom
Wardrobe or closet
Laptop workspace
Desk
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Holiday Inn Express & Suites Richmond by IHG

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, (838)
The price is SAR 420
SAR 463 total
includes taxes & fees
16 Mar - 17 Mar
Holiday Inn Express & Suites Richmond by IHG

About the neighborhood

Map
1020 Amberly Way, Richmond, KY, 40475

What's nearby

  • Richmond Centre Mall - 11 min walk - 1.0 km
  • EKU Center for the Arts - 3 min drive - 2.7 km
  • Eastern Kentucky University - 3 min drive - 3.2 km
  • Baptist Health Richmond - 4 min drive - 3.8 km
  • Lake Reba - 8 min drive - 7.2 km

Getting around

  • Blue Grass Airport (LEX) - 39 min drive

Restaurants

  • ‪Chick-fil-A - ‬5 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Cook Out - ‬12 min walk
  • ‪Raising Cane's Chicken Fingers - ‬7 min walk
  • ‪Rally's - ‬2 min drive

About this property

Tru by Hilton Richmond

Hotel in a shopping district
Consider a stay at Tru by Hilton Richmond and take advantage of free to-go breakfast, a gym, and a business center. Stay connected with free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • An elevator, coffee/tea in the lobby, and a 24-hour front desk
  • Guest reviews speak well of the overall condition
Room features
All 92 rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and bathrobes.
More amenities include:
  • Bathrooms with showers and free toiletries
  • Wardrobes/closets, heating, and limited housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM–9:00 AM
  • Coffee/tea in common area(s)

Things to do

  • Fitness center

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Housekeeping (weekly)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 55-inch flat-screen TV

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Richmond KY Hotel
Tru Hilton Richmond KY
Tru Hilton Richmond Hotel
Tru Hilton Richmond
Hotel Tru by Hilton Richmond Richmond
Richmond Tru by Hilton Richmond Hotel
Hotel Tru by Hilton Richmond
Tru by Hilton Richmond Richmond
Tru by Hilton Richmond KY
Tru Hilton Hotel
Tru Hilton
Tru by Hilton Richmond Hotel
Tru by Hilton Richmond Richmond
Tru by Hilton Richmond Hotel Richmond

Frequently asked questions

Is Tru by Hilton Richmond pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total). There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Tru by Hilton Richmond?

Self parking is free at this property.

What time is check-in at Tru by Hilton Richmond?

Check-in start time: 3 PM; Check-in end time: 3:00 AM. Late check-in is available during limited hours.

What time is check-out at Tru by Hilton Richmond?

Check-out is at 11 AM.

Where is Tru by Hilton Richmond located?

Situated in a shopping district, this hotel is within 2 mi (3 km) of Richmond Centre Mall, Richmond Peddler's Mall, and EKU Center for the Arts. Alumni Coliseum and E.C. Million Park are also within 2 mi (3 km).

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Tru by Hilton Richmond Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 148 out of 265 reviews
Rating 8 - Good. 63 out of 265 reviews
Rating 6 - Okay. 34 out of 265 reviews
Rating 4 - Poor. 15 out of 265 reviews
Rating 2 - Terrible. 5 out of 265 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jan 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
This in my opinion is good for 1 night stay, breakfast was good. Coffee was really good.
Stayed 1 night in Mar 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always the best IMO clean efficient and great comfortable beds!! Dogs are happy there too!!
Stayed 1 night in Jan 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
True to Tru
Quiet, well-maintained facility and clean. I like its simplicity and humor. Also, the breakfast is very good. We plan on staying Tru as often as we can.
Stayed 1 night in Jun 2024

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Clean, newer hotel with great amenities and easy access.
Stayed 1 night in Apr 2023

10/10 Excellent

IAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Great value !!
Stayed 1 night in Feb 2024

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was phenomenal! Truly the best part of the stay
Stayed 1 night in Mar 2023

4/10 Poor

Maria

Disliked: Room comfort
Never again.
The room had poor lighting and no closet space, only hooks. The bed pillows were flat and uncomfortable. There were no bedside tables and only 1 chair. I would not recommend this hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Nice and clean room with comfortable bed and minimal furniture. Excellent for a short stay. Housekeeping is upon request and we didn't need it. Most probably we will stay again next time in town.
Stayed 2 nights in Feb 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious handicap accessible shower.
Stayed 1 night in Dec 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were in Richmond for the EKU graduation. The hotel was full but you wouldn’t know it as staff was friendly, unhurried and hotel was exceptional. Second time staying here. Both times the stay was perfect.
Stayed 2 nights in May 2023

10/10 Excellent

Lorri

Liked: Cleanliness, staff & service, property conditions & facilities
First time trying out this Hotel. We enjoyed it. Very clean, modern, staff was very nice and overall great experience. We'll be back.
Stayed 1 night in May 2023

10/10 Excellent

Camden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk person, Neal, was very polite and helpful.
Stayed 1 night in Sep 2022

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in May 2023

6/10 Okay

Jonathan

Liked: Staff & service, amenities
Close to the freeway, restaurants and stores. The tile in the hotel was stained throughout the facility.
Stayed 1 night in Nov 2022

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Quiet
Stayed 1 night in Oct 2022

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This appears to be a new state of the art hotel. I would highly recommend it. There was coffee and hot drinks available 24hrs. Places to work in the room and in the lobby. The staff was friendly and personable.
Stayed 1 night in Dec 2022

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities
X
Stayed 1 night in Jun 2023

8/10 Good

Mia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was very hard!!!

8/10 Good

Gary F

Liked: Cleanliness, staff & service, property conditions & facilities
Okay
Okay but thought it a bit small space
Stayed 1 night in Jan 2023

6/10 Okay

Paul

Liked: Amenities, property conditions & facilities
The property is fairly new and is in good condition. Cleanliness was ok not great. The hotel is pet friendly but their pet fee is normally $75 per night (they discounted it to $40 for us) which is totally unacceptable. We won’t be staying there again.
Stayed 1 night in Dec 2022

4/10 Poor

rouzbeh

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The heating system in my room 213 was not working
Stayed 1 night in Mar 2024

8/10 Good

Stephanie

Liked: Staff & service
Overall a nice hotel...but definitely high traffic wear. Wallpaper was coming off the wall in the bathroom, towel hooks falling out of wall. My only other complaint was the noise of the room doors....they would automatically slam shut behind you, so anytime someone returned to their room it would be super loud!
Stayed 2 nights in Jun 2023

6/10 Okay

Scott

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Neat, modern design. A/C quiet . But, very low water pressure in shower was horrible, very slow draining sink, ants in room , room very humid had to keep air at about 67. Garbage cans by elevator stuff overflowing trash for 3 days.
Stayed 5 nights in Sep 2022

4/10 Poor

Stephen

Liked: Staff & service, amenities
Disliked: Cleanliness
My room was not clean when i arrived, food was left in room. Staff placed me in another room, but would like credit
Stayed 2 nights in Jan 2023