Great customer service. The night clerk was a very nice lady. Accessible room was clean. Would recommend a lower bathroom sink for handicapped and accessible shower was a little different, mounted in middle of the shower, so you couldn't stand or sit under the spray, it has a great handheld but the option wasn't there for spouse to have a regular shower. Maybe install traditional fixtures as well. Shower seat is mounted to wall and is a little to hi for short person to use, almost slid off trying to use seat so that wasn't an option, so couldn't get a much needed good shower, had to make do. Toilet was loose from floor and rocked a little upon use, reported to the nice lady, said she'd see to it. Good breakfast buffet, reported to nice lady was good and warm first day but ice cold second day, warmed in microwave was good. She said someone may not have turned up the buffet warmers, she would take care of it. Overall good stay for budget price