4/10 Poor
Pam B.
9 September 2024
Liked: Check-in, location
Disliked: Cleanliness, communication
Very Disappointed
The home itself was very disappointing upon arrival and throughout our stay. We arrived to find the fridge full of old perishable food, which we had to clean out immediately. All garbage containers were overflowing and had to be emptied right away. There were wads of hair on the bathroom floor and the bed sheets and pillow cases were very old and stained. The kitchen floor felt like it was very sandy and hadn't been swept. This was especially disappointing because I had messaged the property management days before our arrival and very nicely pointed out that the reviews I had read had some consistent negative feedback about cleanliness of the rental and requested that they please ensure that the VRBO was clean. No response from that message and it was not clean at all.
The weather turned rainy and cold while we were staying there and, although it sounded like the heater was running, there was no heat coming from the vents or hot water baseboards so it became cold and uncomfortable.
I had also messaged the property management a few days before our arrival because the VRBO confirmation email did not indicate a pet and we were bringing our small dog. I only searched for pet friendly properties when I booked the rental and I indicated that were were bringing our small dog on the reservation. They messaged back that it was fine but then sent me a Venmo request for $150 soon after we arrived. I don't plan on paying this fee given the unclean condition of the home.
Pam B.
Stayed 2 nights in Sep 2024