2/10 Terrible
Krista
Traveled with family
26 Jum. II, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AVOID!!! We travel often, and intended this hotel for an overnight to catch our plane back to US in the am. The shuttle to the hotel runs every 30 min and was 10 min late to pick us up from airport. The TV and air in first room didn’t work. We were denied a discount but offered room change. So family of 4 packed up at 9pm, moved to new room unable to turn on TV (employee was able to fix) and still no AC. No fan. We were too tired to move again. Although the toilet is separate from the rest of the bathroom, there was no soap or towel next to the sink. Paper cups that bent just trying to get the plastic off. There is no wall decor. No wi-fi instructions. They advertise some fancy pool place, but we’re not given any info (and it’s not attached). Breakfast was included, but doesn’t start until 6:30am. There were no grab and go options.
The worst part about this stay is that despite having a shuttle reservation for 4 on the 5:45am, the shuttle left at 5:47am. We got to lobby at 5:48. No call to our room. No apology. Shuttle runs every 30 min. The hotel is far enough away from airport that it took 25 min for Uber to arrive. My son wanted a juice while we waited, and they charged him 6euros. I WOULD AVOID THIS HOTEL AT ALL COSTS!!
Krista
Stayed 1 night in Jun 2024