4/10 Poor
Mary R.
18 June 2024
Liked: Location, listing accuracy
Disliked: Communication
Disappointed
We had high hope for a our stay here, the listing looked as it was pictured and it was close to our event we planned to attend. I had messaged the host for an early check in and they were accommodating for that, but any communication after that was slow and unhelpful. The biggest complaint I have about our stay is. One of the three showers flooded and upon letting them know was told to remove the grate myself with a knife. This is something that should have been checked before our arrival. Loosing a shower with a party of 15 caused us to be delayed in the morning for scheduled tours and events to the point of guests having to miss. They also did not provide enough towels for our guests and we could not find more on the property. We also had to buy our own toilet paper when the listing clearly states it is provided. The laundry room had evidence of cockroaches. I get that this can be apart of old houses. But to leave dead baby cockroaches in plain site is bad. When I contacted the host for a request for compensation they only returned 100 euros. Not enough to cover the delay in schedules and guests missing parts of our itinerary due to being down a promised shower.
Mary R.
Stayed 4 nights in Jun 2024