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"The location was perfect and the front desk was very friendly and the whole service was excellent, I strongly recommend."

"Great location with amazing view of Lugano. Service was first class. Wonderful place."

"Good location. Room was very clean and staff were friendly. Happy stay! The only problem was that I paid CHF10.9 for the city tax as per hotel. But in my booking document I only need to pay AU12.45 for city tax plus tourism fee at the property. Ibis asked me to contact my booking agent who only said I need to pay the city tax. It was very confused me as my booking said I need to pay AU12.45 in the property but now I must pay CHF10.9 ( nearly AU20 ). My advice is if city tax needs to be paid in the property, please write in the local currency. Thanks!"

"This is a beautiful hotel in a wonderful location, facing the lake. Staff are very friendly and helpful and go out of their way to meet your needs. Breakfast is also excellent. Thank you for a lovely stay."

"Everything was excellent specially the people in the reception and and kitchen Definitely recommend "

"Beautiful views "

"Had a wonderful time at Villa Sassa. Friendly staff, very attentive, spacious room, wonderful wellness spa with pool, sauna, steam room. Delicious breakfast. Gorgeous view of the city and the lake. Want to come back during the summer time."

"It's a very nice hotel however the location is not really pretty. It is next to the local train station which i very useful as the hotel provides a free public transport pass for the whole of the region. The hotel lacked a menu for massage services for the SPA, which was a bit disappointing. "

"Staff is amazing, welcoming and professional. Thank you for making us feel at home. Special thanks to Roberto, the front desk and restaurant teams. Bob "