Couldn’t get in for almost 2 hours, no one to give us key.
No cleaning done, trash on floor, cooked food in pan, fridge loaded w/food, sticky floor.
No mattress on master bed, just 2 foam pads. Dirty sheets from previous guest. No extra sheets.
Neither bathroom clean, one toilet non functional and 1/2 roll TP total.
Toys, clothing strewn around. One closet loaded with clothing, etc. door broken from frame.
Cleaner let us in, said she’d clean all. Took her at her word, left, came back about 10:30. Some cleaned, still cooked food in pan. Bedrooms, baths not cleaned. Still dirty sheets. No fresh sheets either.
Too late to find other place, exhausted, slept on miserable couch.
Because we stayed 1 nite out of 5 booked, we can’t get reimbursed for the 5 nights.
Company policy is if you stay at all, you accept the terms.
We expected cleaning would be completed as stated. dumb us.
Beware.