2/10 Terrible
Aeri
Traveled with partner
30 December 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
When I checked in at the hotel, they charged me an additional fee of about $110. The reason was that they said it was a facility fee, but the pool was closed and I told the front desk staff that I don't use the gym or casino. And on the first day, I turned on the heater in my room, but the air in the room was too cold. I shivered all day without knowing why, and when I contacted the hotel, a technician came and said that the control machine was broken and that cold air was coming out, and replaced the machine in my room. After that, I got a cold and got very sick. The next day, I told the woman at the front desk what happened the day before and she said she had a cold, but she didn't apologize and was very rude and had an angry face. I want a refund for the additional fee of $110, which was written in very small letters when I made the hotel reservation, so that no one would easily find it. This is a hotel I never want to go to again.
Aeri
Stayed 2 nights in Dec 2024