4/10 Poor
Verified traveler
2 January 2020
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing
Over priced for a 3 star 'room only' hotel. Much better value elsewhere.I would not recommend the 'hotel' but Las Palmas is a lovely city & would recommend staying-just not at the Maresia.Because I felt it was overpriced for what was received, had to give a below average rating.
Pros
1.Location is good,less than 1 min walk to Cantaras beach front
2.Superior room was an ok size but lacked drawer space(for staying a week)
3.Cleaned to a very good standard
4.Bed was large & comfortable
5.Large tv with netflix access(your own access/account)
Cons
1.When you check in, its like you have to sign a 'contract' which includes among other things, not eating in your room
2.Also in 'contract' says content of your room is your own liability and there is a room safe-but fails to mention a charge of €3 to use it
3.There is no information in room-felt had to ask for things unnecessarily-ie. what time breakfast was, how to work tv/netflix, room safe, iron request-nothing clearly laid out and then some sneaky charges-i like things to be open & clear.The only info given when you check in is what to do when you check out?!
4.No irons in room-if you need one,a charge of €3 to have one sent to room
5.Huge confusion with breakfast-make sure you check its included before you book
6.Bathroom had no ventilation/opening windows.
7.Thin walls & hope your neighbours not too noisy
8.No aircon,ceiling fan only-ok in Dec,probably not so in hotter months
Verified traveler
Stayed 7 nights in Dec 2019
