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"Staff and service"

"The hotel is a short walk to Chenang Beach and numerous shops and restaurants. It’s close enough for the convenience, but far enough away from the tourist traffic to offer a quiet, peaceful stay. The breakfast buffet is excellent and the Rice Garden restaurant offers good dining choices for dinner and snacks. The rooms are spacious and well designed and the shower and bathroom area are pleasantly modern. The hotel is very family friendly and we felt well taken care of by the kind and helpful staff. We would definitely stay at the Mercure if we visit Langkawi again."

"Away from the centre of activities, but in walking distance, this hotel was very nice!"

"This was an amazing place to stay. The staff are lovely and very attentive, the complex is very clean and well maintained. With the choice of two pools and the beach there is plenty to do. The breakfast was a standard continental with plenty of choice, and the poolside bars were great for lunches/drinks. We ate out in the evenings, the resort is a 10 min walk from the main town. "

"The property was charming and the staff was exceptionally helpful and friendly. Raymond in particular was especially helpful. "

"Spectacular hotel. It was a cross between the Taj Mahal and Raffles of Singapore. It was a regal experience. "

"We stayed at the Park Royal for 4 weeks and thoroughly enjoyed our stay. From the moment we arrived until the day we departed the staff were fantastic. They really could not have been more friendly and welcoming. We were upgraded in our room which was great. We generally had breakfast at the hotel and the range of different foods to choose from was incredible. We had a couple of meals in the evening during our stay and they were equally as good, particularly the Beach BBQ which was superb. Although all the staff were superb, special mention to Fan at the infinity pool on floor 5 and to our lovely cleaning lady, Liza who did a great job during our stay. The manager met us on departure and even provided a driver to take us to the airport for our flight home. Overall we had a fabulous time at the Park Royal and look forward to returning soon."

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"Great staff and customer service. Rooms a bit dated but clean. A good feel."