2/10 Terrible
Ahmed
Traveled with family and small children, Traveled with family
4 January 2025
Disliked: Property conditions & facilities
The hotel was full due to the Christmas break and the facilities are horrible, they have 200 rooms and literally 9 umbrellas around the pool and the dining options are very limited, a total of four restaurants, three are having the same exact below average menu, and the "special" reataurant is fully booked every day, stayed there for four nights and tried to book dinner there every single day and it's always fully booked, last day after fighting over the phone for ten minutes they got us an "exception" and booked us a table. During the dinner we found out that the restaurant is deserted and only three tables were used. Every day you have to queue for 20-30 minutes for breakfast, the breakfast was ok. The nagging for checkout was at another level they kept insisting that it's impossible to get late checkout as the hotel is fully booked back to back and that they need to prepare the room for the next guests, at the end we checked out and kept using the room for two extra hours without them preparing it for the next guest so they could have easily at least get the credit of late checkout.
The main reason we booked at this hotel is that it had a private beach but the beach is not for swimming, full of stones and rocks. So basically we were stuck at a hotel with almost no facilities to use. I haven't tried any other hotel in Langkawi but I am sure you can get the same bad experience for half the price.
Also the toilet in some public areas like in the SPA building wasn't clean.
Ahmed
Stayed 4 nights in Dec 2024
