6/10 Okay
Sok Poh
Traveled with family
20 December 2024
The room is spacious and the bed is comfortable. However, based on the featured photo taken inside of the room, facing the balcony, we thought the hotel is right on the beach but alas it was not so that was rather disappointing. The bathroom tiles could use a good scrub to remove mould and there should be shelves in the shower area for us to put our own toiletries instead of on the floor. On the 2nd day when we came back at about 3pm, the room is hasn't been refreshed so we had no water & some needed toiletries. Had to cancel our nap as we wanted it freshen up. When we called the front desk, we were told that only rooms that required check-in on that day would be given priority for freshening up. We absolutely did not expect that answer especially since it was close to 3pm. When we got back later, only the bed was made and water replenished. None of the required toiletries were replenished. Not even the floor and face towel. So, it looked like a rush job just to shut us up. The buffet selection is good and the staff there are friendly and attentive. If only housekeeping is the same.
Sok Poh
Stayed 2 nights in Nov 2024