Find all hotels by Independent in Lancaster, MA from SAR 253

"Comfortable. Clean. Inexpensive. A good deal"

" My 74-year-old disabled veteran father stayed at the Bedford Plaza Hotel from January 1st through April 1st. During his three-month stay, Ricky, Adithya (Sai), and Manny provided exceptional care and support. Their kindness, professionalism, and compassion made an enormous difference for my father and for our family. Ricky, in particular, went above and beyond. Working overnight shifts, he made sure my father who is very friendly and a night owl — always felt safe, welcome, and respected. Ricky also helped maintain a calm and secure environment, stepping in when needed to ensure guest safety. His attentiveness was not just professional, but deeply human. Throughout my father’s stay, I often called the front desk from two hours away. The gentleman at the front desk were always patient and reassuring, and Manny was equally kind whenever I visited in person. Hotel policy did routinely charge my father late fees (about $13) if payment wasn’t made by 11 a.m. On the day we came to collect his belongings after hospitalization, we arrived shortly before checkout following a two-hour drive, delayed by urgent medical calls. Although the front desk staff acknowledged my father’s cognitive challenges, an additional night’s charge was still required. I had hoped for some flexibility given the circumstances. Ricky especially deserves special recognition for his outstanding service and genuine dedication to guest safety and comfort. He truly made a lasting difference! "

"We got here a little early because we had a wedding. Our room wasn't ready so they gave us another room so we would have enough time to get ready. "

"I loved everything!!!"

"Un hotel excelente, la habitación muy limpia y el equipo muy atento. El desayuno muy bueno y el trato de las personas del restaurante son muy amables. "

"Room was nice and clean. One light was not functioning (above the sink). Ok for the value. A bit noisy outside from other guests late into the night but overall a good stay. Should advertise the convenience to Logan airport shuttle at the mall and that it is not accessible on foot. "

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"Great breakfast. Check in staff very friendly and helpful."

"Friendly "