4/10 Poor
Minda
Traveled with partner
29 October 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The exterior and grounds are nice, our room seemed clean, and had the advertised amenities but was very bare bones and plain. Parking is very tight, but that wasn't a problem.
The major disappointments that would keep me from ever returning are these:
The awful, intolerable smell in our unit. I think it is some kind of heavy cleaner and I don't know if they were trying to cover another smell, but it was incredibly potent and was impossible to ignore. It kept me up at night. We flew home yesterday and it has penitrated all my belongings so now I have to wash even the clothes I didn't wear, and my toiletry bags etc. I hope it dissipates from my suitcase because I can't stand it.
We were given an accessible unit which we did not choose when we selected our room. I would have probably passed on this hotel had I known that was the only option. The shower didn't have a proper shower head, only a handheld which had insufficient flow and was too low to stand under and hard to attach at an angle usable while hands free. The unit should have both a handheld option and a regular head if able-bodied people are to be placed in there.
Our door latch didn't work properly and had to be wiggled, jiggled and rattled and eventually would unlock. It was stressful to deal with every time we wanted to come in. Staff said you just have to finagle it, but it really needs repaired, and from what we gathered, our unit wasn't the only one with the issue.
Minda
Stayed 3 nights in Oct 2024
