2/10 Terrible
Nichole D.
16 December 2024
Disliked: Cleanliness
Worst experience EVER
Not only did our family NOT get to stay in the house we booked, but when we pulled up there was a whole other family in this home! They told us they booked too and that the property was awful! We called the host several times with no response and finally contacted VRBO customer service. We have children with special needs and 2 babies as well and we were stranded 1500 miles from home with no options for us except to book a hotel and we had to pay for it upfront and then VRBO says we will get reimbursed for it. We couldn’t find a hotel anywhere until almost 2 am. I was beyond frustrated for my family. This was an an awful experience for my children and this ruined our family Christmas vacation. We ended up finding several rooms to book and had to pay 1500 to accommodate our large group. Now VRBO is saying they will deduct the price of our original rental and only reimburse us for what was left over??? This is not only ridiculous but unacceptable and we will never book through here again! They blamed the host and the host blamed them. It’s all so wrong!! Don’t recommend this property that the host finally contacted us thru messages and was going to “make it right” and here we sit days later with nothing!
Nichole D.
Stayed 3 nights in Dec 2024