The Ritz-Carlton Maui, Kapalua

5.0 star property
Elegant beach resort and 3 outdoor swimming pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Ritz-Carlton Maui, Kapalua

3 outdoor pools, cabanas (surcharge), sun loungers
3 outdoor pools, cabanas (surcharge), sun loungers
Presidential Suite, 1 Bedroom, Non Smoking | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Exterior
Property grounds

Reviews

9.0 out of 10

Wonderful

Guests liked:

Friendly staff

Popular amenities

  • Pool
    Pool
  • Hot Tub
    Hot Tub
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Gym
    Gym
  • Room service
    Room service
The price is SAR 2,699
SAR 3,391 total
includes taxes & fees
3 Dec - 4 Dec

Room options

Available filters for rooms
Showing 27 of 27 rooms

Club Suite, 1 Bedroom, Non Smoking, Lanai

Highlights

Furnished lanai
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 238 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Deluxe Room, 2 Queen Beds, Non Smoking, Golf View (Lanai)

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Non Smoking, Golf View (Lanai)

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Non Smoking, Resort View (Lanai)

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View (Lanai)

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, Non Smoking, Garden View

Highlights

Furnished lanai
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 121 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Royal Suite, 1 Double Bed, Non Smoking, Oceanfront

Highlights

Furnished lanai
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
  • 237 sq m
  • Ocean view
  • Sleeps 6
  • 1 Double Bed

Presidential Suite, 1 Bedroom, Non Smoking

Highlights

Furnished lanai
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
  • 238 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Club Suite, 1 Bedroom, Non Smoking

Highlights

Furnished lanai
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Kitchenette
  • 84 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Non Smoking, Garden View

Highlights

Furnished lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Dining table
  • 84 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Club Suite, 2 Bedrooms, Non Smoking, Oceanfront

Highlights

Furnished lanai
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
  • 121 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

Suite, 2 Bedrooms, Non Smoking, Partial Ocean View

Highlights

Furnished lanai
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Kitchenette
  • 121 sq m
  • Partial ocean view
  • Sleeps 6
  • 2 Double Beds

Deluxe Room, 1 King Bed, Ocean View

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 2 Bedrooms, Non Smoking, Garden View

Highlights

Furnished lanai
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Kitchenette
  • 121 sq m
  • Sleeps 6
  • 2 Double Beds

Deluxe Room, 1 King Bed, Ocean View (Hearing Accessible)

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Lanai, Resort View (Mobility Accessible, Roll-In Shower)

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Lanai, Resort View (Hearing Accessible)

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 Bedroom, Non Smoking

Highlights

Furnished lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Dining table
  • 84 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Lanai)

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Ocean View (Mobility Accessible, Roll-In Shower)

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 Double Bed, Non Smoking

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Smart TV
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

Suite, 1 Bedroom, Non Smoking

Highlights

Furnished lanai
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 84 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Non Smoking, Ocean View

Highlights

Furnished lanai
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 84 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 1 King Bed, Non Smoking, Resort View (Lanai)

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 Double Bed, Non Smoking

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Smart TV
  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed

Room, Non Smoking, View (Terrace)

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
  • 40 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Similar properties

About the neighborhood

Map
1 Ritz-Carlton Drive, Kapalua, HI, 96761

What's nearby

  • Kapalua Resort - 15 min walk - 1.3 km
  • Kapalua Golf Resort Bay Course - 18 min walk - 1.5 km
  • Napili Bay - 3 min drive - 2.4 km
  • Kapalua Beach - 4 min drive - 1.9 km
  • Kapalua Golf Club Plantation Course - 7 min drive - 3.8 km

Getting around

  • Kahului Airport (OGG) - 54 min drive

Restaurants

  • ‪McDonald's - ‬6 min drive
  • ‪Honolua Store - ‬4 min walk
  • ‪Pizza Paradiso - ‬9 min drive
  • ‪L&L Hawaiian Barbecue - ‬8 min drive
  • ‪Gazebo Restaurant - ‬4 min drive

About this property

The Ritz-Carlton Maui, Kapalua

Luxury family-friendly resort near Napili Bay
A golf course, a beach bar, and a poolside bar are just a few of the amenities provided at The Ritz-Carlton Maui, Kapalua. This resort is a great place to bask in the sun with a white sand beach, beachfront dining, and beach cabanas. Indulge in a deep-tissue massage, a body treatment, and a facial at The Waihua Spa, the onsite spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and seafood. The 24-hour gym offers yoga classes and fitness classes; other things to do include surfing/body boarding, basketball, and snorkeling. A grocery/convenience store, concerts and live shows, and a terrace are available to all guests.
Additional perks include:
  • 3 outdoor pools and a children's pool, with cabanas and sun loungers
  • Buffet breakfast (surcharge), bike rentals, and 2 outdoor tennis courts
  • Valet parking (surcharge), an area shuttle, and an electric car charging station
  • Express check-out, express check-in, and tour/ticket assistance
  • Guest reviews say great things about the helpful staff and first-rate property condition
Room features
All 463 rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like furnished lanais and pillow menus.
More amenities include:
  • Free infant beds and free extra beds
  • Recycling, LED light bulbs, and composting
  • Rainfall showers, designer toiletries, and deep soaking tubs
  • 65-inch Smart TVs with Netflix, streaming services, and premium channels
  • Wardrobes/closets, eco-friendly cleaning products, and DVD players

Languages

English, Japanese

Property amenities

Parking and transportation

  • Valet parking on site (USD 65 per day; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Area shuttle
  • Free beach shuttle

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11 AM on weekends: USD 50 for adults and USD 25 for children
  • 6 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • The Banyan Tree
  • Kai Cafe
  • Burger Shack
  • 'Olu Cafe
  • Alaloa Lounge

Things to do

  • 24-hour fitness center
  • 24-hour pool access
  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Fitness classes
  • Art gallery
  • Basketball
  • Bicycle rentals
  • Children's pool
  • Concerts/live shows
  • Ecotours
  • Evening entertainment
  • Full-service spa
  • Golf course
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Surfing/body boarding
  • Tennis
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • DVD player
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space (199993 square feet)
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Terrace
  • Vegetable garden

Spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Elevator
  • Grab bar near toilet
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Beach towels
  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas
  • Double-glazed windows
  • Games
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Romance packages available
  • Rooftop garden
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Free rollaway beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 65-inch Smart TV
  • Cable channels
  • DVD player
  • iPod dock
  • Netflix
  • Pay movies
  • Premium channels
  • Streaming services

Food and drink

  • Espresso maker
  • Free bottled water

Outdoor space

  • Furnished lanai

More

  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Slippers
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 150
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 55.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Shuttle service
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 50 for adults and USD 25 for children
  • Valet parking fee: USD 65 per day (in/out privileges)
  • Late check-out fee: USD 150 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 234409
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

24-hour pool access
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 17 years old are not allowed in the fitness facility without adult supervision
Guests under 15 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Kapalua Ritz-Carlton
Ritz-Carlton Hotel Kapalua
Ritz-Carlton Kapalua Resort Lahaina
Ritz-Carlton Kapalua Hotel
Ritz-Carlton Kapalua Lahaina
The Ritz Carlton Kapalua
The Ritz Carlton Kapalua
The Ritz Carlton Maui Kapalua
The Ritz Carlton Maui, Kapalua
The Ritz-Carlton Maui, Kapalua Resort
The Ritz-Carlton Maui, Kapalua Kapalua
The Ritz-Carlton Maui, Kapalua Resort Kapalua

Frequently asked questions

Does The Ritz-Carlton Maui, Kapalua have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is available 24 hours a day.

Is The Ritz-Carlton Maui, Kapalua pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Ritz-Carlton Maui, Kapalua?

Valet parking is available for USD 65 per day.

What time is check-in at The Ritz-Carlton Maui, Kapalua?

Check-in start time: 4 PM; Check-in end time: midnight.

What time is check-out at The Ritz-Carlton Maui, Kapalua?

Check-out is at noon. Late check-out is available for USD 150 (subject to availability).

Where is The Ritz-Carlton Maui, Kapalua located?

Offering direct access to the beach, this Kapalua resort is steps from Jean Michele Cousteau's Ambassadors of the Environment and 1.4 mi (2.3 km) from Napili Bay. Oneloa Beach and West Maui Mountains are also within 10 minutes.

The Ritz-Carlton Maui, Kapalua Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 714 out of 1005 reviews" "
Rating 8 - Good. 151 out of 1005 reviews" "
Rating 6 - Okay. 81 out of 1005 reviews" "
Rating 4 - Poor. 36 out of 1005 reviews" "
Rating 2 - Terrible. 23 out of 1005 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie, San Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay for our anniversary and we definitely will be back! The service was impeccable and everyone was SO friendly wherever we went in the hotel, even the housekeeping when passing in the halls. It's so rare these days, even in top hotels. Breakfast was a little overpriced for the ala carte menu, but the food in every restaurant was very good. Had the best massage of my life at the spa (Holly is AMAZING) and wished we had planned to spend more time there. Have stayed at other Ritz hotels that don't compare. Can't wait to go back!
Stayed 3 nights in Nov 2024

10/10 Excellent

Oleksandr

Stayed 3 nights in Oct 2024

10/10 Excellent

Pellumb

Stayed 3 nights in Oct 2024

10/10 Excellent

Todd J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice place to stay
Stayed 6 nights in Nov 2024

10/10 Excellent

Enrique

Stayed 3 nights in Oct 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

8/10 Good

Daniel Younghoon

Stayed 4 nights in Jul 2024

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Nov 2024

10/10 Excellent

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are huge and very nice. The staff is attentive and friendly with overall great customer service. The pools are excellent with seating always available. We really enjoyed our stay here and will recommend this hotel to friends and family.
Stayed 10 nights in Oct 2024

8/10 Good

Kristen M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a gorgeous property but it’s north and set back far from the beach. The original plan for the hotel site is a protected burial site.It explains why hotel is set back. One average with resort and parking fees and taxes it’s 100$ a night additional to the nightly cost. The drinks are 20-30$. Staff is friendly and rooms are spacious but the balcony and views of the beach are subpar for the price. Umbrella included but no beach food or drink service. The shuttle service only takes you within Kapalua you must drive or Uber everywhere else. The 2 beaches south of the hotel are more family friendly. Hotels there not as luxury but they are right ON the beach . Overall views are breathtaking for our first time to Maui but I probably would have stayed somewhere else knowing the micro climate and beach distance. We got a great deal through Expedia but unable to get Marriott points for the stay.
Stayed 5 nights in Nov 2024

10/10 Excellent

Rajdeep

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and excellent staff
Stayed 4 nights in Oct 2024

10/10 Excellent

Ywxem

Stayed 5 nights in Oct 2024

8/10 Good

Stepan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My exceptions was great I’m going back
Stayed 6 nights in Aug 2024

10/10 Excellent

Christopher

Stayed 5 nights in Sep 2024

4/10 Poor

Shaleun

Liked: Cleanliness, staff & service
Food was horrible !!!! and very expensive. Not enough food choices and too far away from everything you have to rent a car and it was also a mandatory 65 a day valet fee. The lounge had a roach that kept crawling on our chair which was embarrassing. I'm just very disappointed for tje money i spent
Stayed 3 nights in Oct 2024

8/10 Good

Daniel

Stayed 1 night in Sep 2024

10/10 Excellent

noemi reiki

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2024

2/10 Terrible

Felisha

Disliked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Yul

Stayed 5 nights in Aug 2024

6/10 Okay

Sang

Traveled with family
Liked: Cleanliness, staff & service
Dining options were average.
Stayed 3 nights in Sep 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place relaxing and service was great.
Stayed 10 nights in Sep 2024

6/10 Okay

Sabina

Disliked: Staff & service
Stayed 6 nights in Sep 2024

4/10 Poor

Felisha

Traveled with group
Disliked: Property conditions & facilities
I did not get the room type reserved; I mentioned it and they changed the room to what they said was better but still did not get the ocean view booked; and clearly they had rooms facing the direct ocean but did not put me in one, it should not be advertised as ocean view if there is no clear view of the ocean, it was my bday trip and I wanted and was expecting the best of everything and thought u was booking such, everyday I told my friend how let down I was, bc everyday something happened, I should not have to look around corners or major items to get jus a slither of a glance of ocean. Hotel outdated, need room up date, only staff that was extremely friendly and seemed happy to be working was the lady who passed out leis and Cynthia. They cleaned the room once a day and left only two washcloths a day, common trend is leave four everywhere else. Room service is a major let down, left special instructions that weren’t followed, when food arrived fries were cold, fish tasted like nothing, I sent it back. I requested laundry services and of course they did not come pick it up until after I called a second time hours later. The hotel is far from a lot of things so consider when staying. I would have preferred to stay closer to the city area, we were a hour drive from airport. I’ve stayed @ other ritz locations bf and those visits were my basis for going with ritz Maui. This was the biggest mistake I’ve made in booking a hotel. It has made me even rethink booking ritz again.
Stayed 5 nights in Sep 2024

10/10 Excellent

william David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach, rooms, staff
Stayed 8 nights in Sep 2024